3 Entry Level jobs

This position is responsible for providing customer support activities for eCommerce customers using phone, email and chat including pre-sales, check out, billing, account management, returns, product questions, web site technical guidance and etc.  Provide outstanding ability to act and respond as the customer’s advocate, not only in resolving issues, but also ensuring that they receive exemplary customer service.  Key Areas of Responsibility: Assists customers by researching, responding and following up in a timely manner Assists customers with any issues in regard to their returns or their orders via emails or by phone Greets customers via telephone to assist customers with website registration, order processing, product information, pricing, shipping information and general eCommerce information Liaises with our store locations for any issues raised by customers with regard to either orders or returns Reviews, accepts and processes manual orders received by phone Works with courier companies over issues raised by customers with regard to either orders or returns Works with the entire eStore team to accomplish store goals and make customers happy Other duties as assigned Skill Set Requirements: Excellent customer service skills Familiar with standard concepts and practices within the eCommerce retail environment Previous experience with customer service phone, chat and email a plus Proficient in Microsoft Office Suite along with IT experience including trouble shooting skills Proven ability to multi-task within an evolving fast-paced working environment Strong communication (written, oral and interpersonal) Job Position Statistics: Actions and attitude aligned with Murdoch’s Mission, Values, and Principles Dependable/respect for schedule and co-workers Positive attitude Professional use of telephones, email and chat conversations Team work Physical Demands:  Sitting for long periods of time Repetitive wrist movements on keyboard Close vision for PC work Bending, carrying, and pushing Heavy lifting (no more than 50 lbs) Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions

The Training & Travel Assistant supports the administration and execution of learning & development activities. This includes online learning & development systems, live training events, remote training events, and any other learning & development related activity. Additionally, this position manages incoming travel requests and booking for the entire company. The position requires developing and maintaining detailed knowledge of company policies, procedures, products, and personnel. Key Areas of Responsibility: Adhere to the company mission, values, and principles Manage the daily administration of Guest Ranch, OurMurdochs.com (including the training calendar), and expertvoice.com Utilize project management software to track and report on L&D project status’ Administer the 30-day employee survey program by sending out new surveys and tracking and reporting on survey responses each week Receive and respond to all company travel and/or event requests Coordinate flights, hotels, rental vehicles for all team members Maintain break room screen content standards and contact authors as needed for updates and changes Maintain L&D section of the HR dashboard by filling in data per the monthly schedule Compile reports for the dept. and distributes based on a set schedule Assist in processing and scheduling incoming training requests Assist in designing, executing, and analyzing company surveys Assist with department organization of files, digital assets, etc. Assist in the logistical planning of live training events Assist with studio filming including preparation, filming, and post production work Assist in follow-up with required training completion Assist in research for future training programs Assist HR department with non-training tasks Other duties as needed Skill Set Requirements: Positive attitude and willingness to learn Excel in a fast-paced, highly detailed environment Strong attention to detail Strong computer and Microsoft Office skills Ability to master all areas of Guest Ranch system based on the Wisetail LMS, and outside vendor systems including, but not limited to: expertvoice.com, Stihl iCademy, YouTube, Vimeo, Dropbox, and Asana. Ability to work odd or longer hours, and weekends during training events Ability to work with confidential information Education/Experience: College degree preferred but not required Previous learning and development experience preferred Physical Demands: Sitting for long periods of time Repetitive wrist movements on keyboard Close vision for PC work Bending, carrying, and pushing Heavy lifting (no more than 50 lbs) Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions

The Purchasing Assistant is responsible for the basic replenishment, re-buying and managing of inventory. This position utilizes previous experience and judgment as a basis for planning and accomplishing goals in a variety of tasks. The Purchasing Assistant works under the general supervision of a Buyer.  A certain degree of creativity and latitude is required. Key Areas of Responsibility: Assist the Buyers in all areas of merchandise procurement Enter and transmit Purchase Orders into the system Monitor purchase orders to assure timely and satisfactory delivery Contact suppliers to expedite delivery, when necessary Resolve any receiving or invoice discrepancies that may arise Utilize sufficient writing/verbal skills to clearly communicate issues Build relationships and maintain contact with stores and vendors Other responsibilities as called upon Skill Set Requirements:  Positive attitude and willingness to learn Excel in a fast paced, evolving work environment Strong computer skills, especially a working knowledge of Excel Excellent oral and written skills 4 year degree in Business, Accounting or equivalent is preferred Minimum of one year previous related experience and/or training Physical Demands: Sitting for long periods of time Repetitive hand and wrist movement on keyboard Close vision for PC work Ability to travel occasionally as needed for meetings/training/inventory