Murdoch's Ranch & Home Supply

The eCommerce Manager is responsible for managing all eCommerce functions to achieve company growth objectives, sales goals and customer expectations. This includes managing the performance, merchandising, functionality and operations of Murdochs.com, including roadmap development for feature and functionality enhancements. This position is responsible for leading the development and execution of the site experience, including promotions, personalization initiatives, and merchandising to support our company goals and help drive both Murdochs.com sales, as well as the overall business. This role will work closely with our Marketing, Merchandising, Store Operations and IT teams to both operationally and creatively share the Murdoch’s brand with our customers across content, products, and experience. The ideal candidate is passionate about delivering work that drives business performance, enjoys rolling up their sleeves, has strong project management skills, can motivate and inspire a diverse team and values collaboration and partnership. Key Areas of Responsibility: Lead, coach, and mentor a team that collaborates, communicates, performs at high levels, learns something new every day, and challenges the norm. Develop and build dynamic site plans that are connected to the company and eCommerce sales and expense plan to ensure the achievement of business goals. Manage product roadmap of website initiatives from kickoff through completion; partner with key stakeholders to craft business cases to assess opportunities and work in partnership with IT, Marketing and external partners to translate business needs into clear requirements Lead our web personalization strategy and execution. Utilize analytics and customer insights to identify site opportunities including conversion friction points and user experience pitfalls, test different strategies and drive recommendations that will improve traffic, conversion, AOV and overall site experience. Partner with Marketing and Creative to create content strategies that support key launches, promotions and SEO. Lead eCommerce merchandising and product positioning across the Murdochs.com experience. Lead the Customer Service team; establish standards of service in alignment with Murdoch’s overall customer service philosophy; partner with Store Operations to deliver consistent customer experiences across Murdochs.com and our stores. Partner with Marketing to develop campaigns that improve SEO, increase traffic to the site and strengthen customer loyalty. Identify and develop briefs for online needs, including product photography, interactive experiences, merchandising optimizations, conversion focused tactics, and evergreen content. Be accountable for the management of the online product catalog, product hierarchy and associated implementation on Murdochs.com Lead resolution on issues related to site features and be the global point of support. Stay current with industry trends in eCommerce and online customer experiences. Skill Set Requirements: The requirements listed below are representative of the knowledge, skill and/or ability required. Bachelor’s degree in Marketing or related field. Minimum 5-7 years of proven experience in eCommerce and Digital Marketing. Ecommerce platform and catalog management required. Content Management system experience required. Experience with web analytics tools, eCommerce SEO strategies and tactics. 2+ years of experience managing and leading teams. Demonstrated ability to build strong partnerships and collaborate with multiple departments. Excited to embrace and drive eCommerce experience and increased conversion and acquisition. A strong track record of identifying high value, low cost solutions to problems by balancing business needs with resources and tech capabilities. Proven success managing cross-functional teams and external vendors to accomplish goals. Flexible self-starter with optimistic attitude. Ability to understand business processes, identify needs and impacts to partners and navigate process change and optimization accordingly. Helpful to understand user centered design, UX, and user testing. Excellent verbal and written communication skills. Excellent interpersonal skills that inspire and build trust. Ability to anticipate how a decision made can affect our customers, our partners, our products or other departments’ operations and/or morale; "connecting the dots." Demonstration of innovation and initiative; always looking at improving our products and processes while also displaying a willingness to dive into the details and help out wherever necessary. Embrace and live Murdoch’s MVPs. Some travel required.

The CIO plays a critical role to provide vision and leadership for developing, implementing and overseeing information technology initiatives that align with the mission of Murdoch’s of earning the admiration, respect and smiles of our customers, team and supplier partners.  This leader translates corporate strategies into the planning, budgeting and execution of IT operating plans.  Building and maintaining a team culture that allows for the attraction, high level of engagement, development, and retention of talented IT professionals is key to success.  As a member of the Leadership Team, the CIO makes significant contributions to corporate strategy and provides consulting and support to all business leaders in strategy execution.  This leader drives innovation to improve supply chain, physical store and eCommerce performance. Key Areas of Responsibility: Strategy and Planning: Participate in strategic processes and collaboration as a member of the leadership team. Drive the analysis and re-engineering of existing business processes, identifying and developing the capability to use new tools, and reshaping the enterprise's physical infrastructure and network access. Lead IT strategic and operational planning to achieve company goals by fostering innovation, prioritizing IT initiatives and coordinating the evaluation, deployment, and management of current and future IT systems across the organization. Establish IT departmental goals, objectives and procedures that deliver exceptional customer service to Murdoch’s customers as well as internal team customers. Develop, track and control the information technology annual budget. Direct development and execution of an enterprise-wide disaster recovery and business continuity plan. Identify emerging industry practices and technologies to gain competitive advantage.   Acquisition and Deployment: Approve, prioritize, and control projects and the project portfolio as they relate to the selection, acquisition, development, and installation of major information systems. Coordinate and facilitate consultation with stakeholders to define business and system requirements for new technology improvements. Review hardware and software acquisition and maintenance contracts and pursue master agreements to capitalize on economies of scale.   Operational Management: Communicate IT-related information effectively to all stakeholders in the company including facilitating team meetings. Ensure IT system operations adheres to applicable laws and regulations, particularly PCI compliance. Provide leadership to resolve escalation of IT-related issues in a timely manner. Oversee the hiring and continual professional development of team members to meet the evolving needs of the business. Provide direction and coaching to IT team members responsible for project management, network infrastructure & security, enterprise applications, eCommerce, and user support. Inspire team members to attain goals and pursue excellence in accordance with Mission, Values and Principles.   Experience and Skill Requirements: B.S. degree and 10+ years demonstrated experience with 5+ years in a senior technical leadership role. Retail or consumer-oriented business experience required. eCommerce experience required, preferably in retail. Experience providing technical and change management leadership as part of enterprise-wide business transformations such as an ERP or CRM implementation. Ability to navigate differing opinions and overcome objections of executive leadership. Success in managing and growing teams of 10 or more team members. Experience creating and managing multi-million dollar operating and capital budgets. Microsoft Certified IT Professional (MCITP) or Microsoft Certified Systems Engineer preferred. Certified Information Systems Security Professional preferred. Technical competency in the following areas: Enterprise system architecture Service bus or other remote API, Web API (REST, ROA) technologies Data architecture Process design ITIL Cloud (Azure, AWS) ERP Warehouse management eCommerce technologies Database technologies Analytics toolsets  Physical Demands: Sitting for long periods of time Repetitive wrist movements on keyboard Close vision for PC work Bending, carrying, and pushing Heavy lifting (no more than 50 lbs) Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions Ability to travel occasionally as needed