Retail Operations Territory Manager

  • Yellowstone Forever
  • GARDINER, MT
  • Oct 26, 2018
Full time Retail

Job Description

Summary Description:
Yellowstone Forever is the official nonprofit partner of Yellowstone National Park. We partner with Yellowstone National Park to create opportunities for all people to experience, enhance, and preserve Yellowstone forever. Our combined operations include 11 educational Park Stores with gross sales of over $5.1 million; the Yellowstone Forever Institute, which offers more than 600 in-depth programs each year; a supporter program of over 73,000 Yellowstone enthusiasts raising funds to support critical park priority projects; and an online community of over 300,000 worldwide. Yellowstone Forever has provided over $106 million of cash support and over $64 million of in-kind support since 1933. Our mission of engagement and support through education and fundraising for the park will ensure Yellowstone remains for generations to come. 

The Retail Operations Territory Manager plays a critical role in the field overseeing day-to-day Yellowstone Forever Park Store operations in his/her assigned territory, including capturing, tracking, and relaying key performance indicators (KPIs) and overseeing related systems, working to provide the highest quality visitor experience possible. Closely coordinating with senior retail staff, the Retail Operations Territory Manager also responsible for executing the retail merchandising, marketing, and communication plans in Park Stores located in his/her territory and proactively looking for ways to enhance visitor experience and developing recommendations to senior retail staff in the process. The Territory Manager also assists in managing the selection, training, and development of Park Store Leads and Park Store Associates. Success in this position requires excellent supervisory skills and customer engagement, experience with capturing and analyzing KPIs and managing core operational systems, an unrelenting pursuit of excellence, and a drive for continual growth and improvement.

Primary Responsibilities: 

  • Capture, analyze, and relay retail industry KPIs and lead staff to achieve the goals set for the assigned territory, informed by captured KPIs
  • Support senior retail staff with budget planning and forecasting for the territory and control and manage expenses as they directly relate to store operations within the assigned territory, in view of established budget
  • Work with Yellowstone Forever leadership team to create a plan for capital improvements and expenditures to ensure that stores within the territory have the correct and most efficient fixtures, lighting, and displays
  • Work with the retail merchants to set product layouts per store and work with store leads to deliver on the product distribution and visual merchandising plans in each store
  • Develop a firm understanding of the warehouse and logistics operations of Yellowstone Forever and be able to use data analytics through navigation of the retail back-end software systems to handle and track accurate movement of inventory, stock levels, and inventory turns as they relate to each store within the territory
  • Be a POS systems expert as it relates to the iPad register screens, software sales systems, and credit card processing equipment and how these systems interact and communicate with each other
  • Utilize the cloud based retail system to generate all necessary inventory, sales, COGs, item-turn, clearance, supporter, and other reports to facilitate efforts in accomplishing daily, weekly and annual retail team goals
  • Provide training and mentoring to build a core knowledgeable staff that understand our product offerings including divisional programs from the Institute and philanthropy divisions
  • Work with organizational leadership and park partners to maximize store schedules and ensure appropriate staffing levels and maintain staffing schedules
  • Work with the Retail Leads to supervise, direct, and support full-time and seasonal Park Store Associates to ensure their ability to perform tasks as required
  • Have a passion for creating and delivering a superior customer experience
  • Ensure that all assigned stores are held to the highest cleanliness and presentation standards
  • Work collaboratively within the Yellowstone Forever organization to ensure that operations within the store are carried out in accordance with Yellowstone Forever’s procedures and standards
  • Effectively communicate relevant territory related information across the retail division while also communicating department information to the territory staff
  • Collaborate with Finance staff to submit accurate and complete daily, weekly and monthly reports and ensure proper levels of cash are maintained
  • Actively greet customers and be familiar with all merchandise in order to assist customers in making purchases
  • Ensure staff responds to questions about the park by providing accurate information, or when necessary referring visitors to another source
  • Ensure the active promotion of the Yellowstone Forever Supporter and Institute programs
  • Develop and motivate staff to achieve optimal performance
  • Represent Yellowstone Forever and its mission accurately and positively
  • Foster a collaborative, team-oriented environment with Yellowstone Forever employees, volunteers and partners
  • Travel into Yellowstone, throughout the Greater Yellowstone area and other, as required
  • Other tasks as assigned by the Director of Retail Operations, or other designated leadership

Basic Qualifications: 

  • 1-2 years of Multi-unit retail store experience, including use and command of data analytics and systems management

  • 4-5 years of supervisory experience

  • Experience in Omni-channel retail and distribution

  • Team player with excellent oral and written communication skills

  • Ability to multi-task and work in a fast paced environment

  • Proven ability to quickly learn and apply new systems, processes, and applications

  • Experience providing excellent customer service.

  • Self-motivated with a sound approach to problem solving and timely task completion

  • Ability to sometimes work a flexible schedule, which may include nights, weekends and holidays when needed

  • Ability to lift boxes/equipment weighing up to 40 pounds (with support of lift equipment)

  • Ability to represent Yellowstone Forever in a courteous and professional manner

  • This position involves driving Yellowstone Forever vehicles, therefore applicants must hold and maintain a valid US driver’s license, and maintain a favorable driving record for insurance purposes

  • A satisfactory criminal background check are conditions of employment
     

Preferred Qualifications: 

  • Demonstrated ability to supervise a team of employees

  • POS and retail experience

  • Experience working in a non-profit environment

  • Knowledge of Yellowstone National Park

 

Yellowstone Forever is an equal opportunity employer. It is our policy to comply with all applicable local, state and federal laws prohibiting discrimination based on race, color, national origin, age, physical or mental disability, marital status, religion, creed, sex, sexual orientation, genetic information, veteran status, political beliefs, or any other characteristic protected by applicable federal, state or local law.