Yellowstone Forever is the official nonprofit partner of Yellowstone National Park. We partner with Yellowstone National Park to create opportunities for all people to experience, enhance, and preserve Yellowstone forever. Our combined operations include 11 educational Park Stores with gross sales of over $5.1 million; the Yellowstone Forever Institute, which offers more than 600 in-depth programs each year; a supporter program of over 73,000 Yellowstone enthusiasts raising funds to support critical park priority projects; and an online community of over 300,000 worldwide. Yellowstone Forever has provided over $106 million of cash support and over $64 million of in-kind support since 1933. Our mission of engagement and support through education and fundraising for the park will ensure Yellowstone remains for generations to come.
The Retail Operations Territory Manager plays a critical role in the field overseeing day-to-day Yellowstone Forever Park Store operations in his/her assigned territory, including capturing, tracking, and relaying key performance indicators (KPIs) and overseeing related systems, working to provide the highest quality visitor experience possible. Closely coordinating with senior retail staff, the Retail Operations Territory Manager also responsible for executing the retail merchandising, marketing, and communication plans in Park Stores located in his/her territory and proactively looking for ways to enhance visitor experience and developing recommendations to senior retail staff in the process. The Territory Manager also assists in managing the selection, training, and development of Park Store Leads and Park Store Associates. Success in this position requires excellent supervisory skills and customer engagement, experience with capturing and analyzing KPIs and managing core operational systems, an unrelenting pursuit of excellence, and a drive for continual growth and improvement.
1-2 years of Multi-unit retail store experience, including use and command of data analytics and systems management
4-5 years of supervisory experience
Experience in Omni-channel retail and distribution
Team player with excellent oral and written communication skills
Ability to multi-task and work in a fast paced environment
Proven ability to quickly learn and apply new systems, processes, and applications
Experience providing excellent customer service.
Self-motivated with a sound approach to problem solving and timely task completion
Ability to sometimes work a flexible schedule, which may include nights, weekends and holidays when needed
Ability to lift boxes/equipment weighing up to 40 pounds (with support of lift equipment)
Ability to represent Yellowstone Forever in a courteous and professional manner
This position involves driving Yellowstone Forever vehicles, therefore applicants must hold and maintain a valid US driver’s license, and maintain a favorable driving record for insurance purposes
A satisfactory criminal background check are conditions of employment
Demonstrated ability to supervise a team of employees
POS and retail experience
Experience working in a non-profit environment
Knowledge of Yellowstone National Park
Yellowstone Forever is an equal opportunity employer. It is our policy to comply with all applicable local, state and federal laws prohibiting discrimination based on race, color, national origin, age, physical or mental disability, marital status, religion, creed, sex, sexual orientation, genetic information, veteran status, political beliefs, or any other characteristic protected by applicable federal, state or local law.