Enterprise Solution Consultant

The Enterprise Solution Consultant is primarily responsible for determining the overall strategic, operational and technical scope of new business opportunities with prospects. Part business analyst, part technologist, part sales person, the Solution Consultant works closely with sales and implementation teams to understand strategic business objectives and then work with sales to craft and communicate solution strategies.

A strong consulting background is a requirement, as is a comfort with sales and customer facing communication. The qualified candidate will have strong technical experience, exceptional written and verbal communication skills, and knowledge of contact center business processes.

Responsibilities

• Working closely with Quiq Channel and Direct Sales team members, and prospective customers to understand strategic business objectives and outcomes.
• Identify, communicate and demonstrate how Quiq addresses these opportunities
• Articulate strategy and objectives using strong presentation skills that focus on value
• Translating prospect business requirements into a technical solution strategy and performing detailed product demonstrations that show how the requirements are met
• Working closely with product management, engineering, services, marketing, and support teams to provide input and share experiences
• Working with stakeholders (clients, partners, and Quiq employees) to define the requirements and success criteria of projects
• Earning client and partner trust through technical and functional expertise
• Collaborating and negotiating in the context of achieving shared objectives

The right candidate has

• Exceptional verbal and written communication capabilities, including the ability to effectively communicate with both business/functional and highly technical individuals
• Effective problem-solving capabilities
• Solid ability to work hands-on with technology and demonstrate the Quiq product, as well as understand and communicate business objectives
• The technical skills to translate ideas into implementation and build custom demo solutions which include complex configuration and code
• Ability to adjust approach and communication style based on personalities and goals of customers/stakeholders
• Ability to present effectively, command attention, explain proposed solutions, and answer detailed questions from across the spectrum

Required Skills

• 5+ years in a Solutions Consultant or Product Management experience in a B2B SaaS environment
• Computer Science education or equivalent experience. The ability to write code in HTML/Javascript and Python or Java is required to create custom demo scenarios and design solutions for enterprise-class solutions
• Contact Center and/or Messaging/Bot oriented technology experience (highly desired)
• CRM technology experience with Salesforce or Oracle (highly desired)
• Expert level proficiency with personal and project productivity tools including Google G-Suite & Zoom

Benefits and Perks

• Market competitive total compensation package
• 100% company paid family medical and 100% individual dental and vision insurance coverage
• Flexible, unlimited vacation policy
• Stock options