Based in the heart of Bozeman, Montana, Wisetail builds Learning Management Systems for innovators who, like us, know a people-first culture is the most important driver of success in the modern workforce.
Our software gives millions of users the chance to learn and develop in an engaging environment and our platform is crafted to meet the unique needs and challenges in today’s workplace. That’s why so many of today’s leading brands—including Shake Shack, SoulCycle, Bonobos, Cheesecake Factory, Einstein Bros, and many more—use Wisetail’s LMS every day.
We hire collaborative, ambitious, and humble people. We provide benefits and tailored career paths needed to develop both personally and professionally. Our team is committed to working toward the common goal of powering great places to work, which in turn holds us accountable to making ours the best it can be. We are proud to have ranked as one of the “Fastest Growing Companies in the U.S.” on Inc. “5000’s” list, “50 Best Small Workplaces” by Fortune Magazine, “One Of The 50 Best Small Workplaces In The U.S.” by Great Places to Work Institute and Outside Magazine’s “The 100 Best Places to Work.” Our parent company, Alchemy Systems, is based in Austin, Texas, and is equally committed to creating best-of-class training software in an environment that has won Statesman’s “Top Workplaces in Austin” award four years running.
We’re particularly focused on building organizations on where people thrive, grow in their careers, and enjoy having high impact through their work. We’re looking for an experienced Vice President of Engineering to help us grow our team based in Bozeman, Montana, and to influence our product roadmap and direction.
The Role The Vice President of Engineering is responsible for delivering a best in class SaaS product, and must be passionate about building great teams and culture. This position will partner with other department leaders to develop and deliver on company initiatives. This is more than a technical role — you’ll be overseeing technical contributors and optimizing processes. You’ll use your experience to inform our engineering process and our decisions when building new features, in order to ensure scalability and availability of the entire platform.
Responsibilities
Care about agility as much as you care for scalability and availability. Continuous deployment keeps us focused on incremental releases.
Influence and execute on the organization’s strategic platform goals.
Manage the changing needs of a quickly-growing team, while maintaining and improving our great culture.
Be actively involved in hiring and growing our engineering team – recruit, hire, and retain top tier talent.
Drive, create and improve operational excellence, quality, security and privacy initiatives within the team and entire organization.
Help managers as well as entire team advance skills and careers.
Create and maintain a yearly department budget.
Act as an advocate – help others acquire new skills (either directly or finding mentors).
Requirements
6+ years of experience in a software engineering role preferred.
4+ years of management experience in a high growth organization is preferred. New managers are grown through our engineering team, so external hires must have hands-on experience of people management.
Ideally, you’ve helped build an exciting SaaS product in your previous roles and love the satisfaction that comes with knowing that people around the world are using something you’ve created.
Deep knowledge of a high-level programming language (for example, PHP, Javascript, Ruby etc.) but it doesn’t need to be a language that we use here! Great people are effective and learn what we use quickly (or introduce us to better ways of working).
Strong project and team management track record.
Ability to articulate what makes effective programming and testing practices.
Experience building inclusive and high-performing team cultures.
Experience working in a multiple stakeholder model. Wisetail reports directly to parent company - Alchemy Systems. To be successful in this position you have experience working in this model. You’re comfortable presenting to executives and have strong negotiation skills.
The Nice-to-Have’s
Experience in recruiting from all backgrounds and interviewing consistently and without bias.
Public speaking, blogging, open source contributions and community participation is something we strongly encourage – we put events together to share how we think and how we go about building great product.
Benefits
We offer comprehensive employee benefits and creative incentive programs. If there’s something important to you that’s not on this list, talk to us!
We’ve got you covered. Health care is provided to employees the first day on the job.
Contribute to the company-sponsored 401K and Wisetail will match half your contribution up to 3%.
Our “Be Well” program is a monthly stipend that goes toward any activity that contributes to your wellness.
Have a conference, workshop or other event in mind that would advance your career? We have a Professional Development program to help get you there.
Pet-friendly work environment. Take a stroll on the many trails or visit the parks located just steps outside our office.
Generous vacation policy and flexible holidays so you can take time off when you need it.
You won’t go hungry here. We keep snacks stocked and schedule catered lunches regularly.
Ride, run or walk to support a local non profit you care about while also earning beer or coffee from some of our favorite local wateringholes.
Make an impact on your community – we give back by helping direct Wisetail Works community projects.
Company bikes available for you to take on a break or run errands. We’re conveniently located next to many trail systems and amenities that downtown Bozeman has to offer.
A rare opportunity to join a company that is still lean but on its way to something much bigger, with a meaningful transformative mission. We’re particularly focused on building organizations on where people thrive, grow in their careers, and enjoy having high impact through their work.
We are a diverse bunch and we want to continue to attract and retain high performers. We're committed to an inclusive and diverse Wisetail! We do not discriminate based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race.
Aug 22, 2018
Full time
Based in the heart of Bozeman, Montana, Wisetail builds Learning Management Systems for innovators who, like us, know a people-first culture is the most important driver of success in the modern workforce.
Our software gives millions of users the chance to learn and develop in an engaging environment and our platform is crafted to meet the unique needs and challenges in today’s workplace. That’s why so many of today’s leading brands—including Shake Shack, SoulCycle, Bonobos, Cheesecake Factory, Einstein Bros, and many more—use Wisetail’s LMS every day.
We hire collaborative, ambitious, and humble people. We provide benefits and tailored career paths needed to develop both personally and professionally. Our team is committed to working toward the common goal of powering great places to work, which in turn holds us accountable to making ours the best it can be. We are proud to have ranked as one of the “Fastest Growing Companies in the U.S.” on Inc. “5000’s” list, “50 Best Small Workplaces” by Fortune Magazine, “One Of The 50 Best Small Workplaces In The U.S.” by Great Places to Work Institute and Outside Magazine’s “The 100 Best Places to Work.” Our parent company, Alchemy Systems, is based in Austin, Texas, and is equally committed to creating best-of-class training software in an environment that has won Statesman’s “Top Workplaces in Austin” award four years running.
We’re particularly focused on building organizations on where people thrive, grow in their careers, and enjoy having high impact through their work. We’re looking for an experienced Vice President of Engineering to help us grow our team based in Bozeman, Montana, and to influence our product roadmap and direction.
The Role The Vice President of Engineering is responsible for delivering a best in class SaaS product, and must be passionate about building great teams and culture. This position will partner with other department leaders to develop and deliver on company initiatives. This is more than a technical role — you’ll be overseeing technical contributors and optimizing processes. You’ll use your experience to inform our engineering process and our decisions when building new features, in order to ensure scalability and availability of the entire platform.
Responsibilities
Care about agility as much as you care for scalability and availability. Continuous deployment keeps us focused on incremental releases.
Influence and execute on the organization’s strategic platform goals.
Manage the changing needs of a quickly-growing team, while maintaining and improving our great culture.
Be actively involved in hiring and growing our engineering team – recruit, hire, and retain top tier talent.
Drive, create and improve operational excellence, quality, security and privacy initiatives within the team and entire organization.
Help managers as well as entire team advance skills and careers.
Create and maintain a yearly department budget.
Act as an advocate – help others acquire new skills (either directly or finding mentors).
Requirements
6+ years of experience in a software engineering role preferred.
4+ years of management experience in a high growth organization is preferred. New managers are grown through our engineering team, so external hires must have hands-on experience of people management.
Ideally, you’ve helped build an exciting SaaS product in your previous roles and love the satisfaction that comes with knowing that people around the world are using something you’ve created.
Deep knowledge of a high-level programming language (for example, PHP, Javascript, Ruby etc.) but it doesn’t need to be a language that we use here! Great people are effective and learn what we use quickly (or introduce us to better ways of working).
Strong project and team management track record.
Ability to articulate what makes effective programming and testing practices.
Experience building inclusive and high-performing team cultures.
Experience working in a multiple stakeholder model. Wisetail reports directly to parent company - Alchemy Systems. To be successful in this position you have experience working in this model. You’re comfortable presenting to executives and have strong negotiation skills.
The Nice-to-Have’s
Experience in recruiting from all backgrounds and interviewing consistently and without bias.
Public speaking, blogging, open source contributions and community participation is something we strongly encourage – we put events together to share how we think and how we go about building great product.
Benefits
We offer comprehensive employee benefits and creative incentive programs. If there’s something important to you that’s not on this list, talk to us!
We’ve got you covered. Health care is provided to employees the first day on the job.
Contribute to the company-sponsored 401K and Wisetail will match half your contribution up to 3%.
Our “Be Well” program is a monthly stipend that goes toward any activity that contributes to your wellness.
Have a conference, workshop or other event in mind that would advance your career? We have a Professional Development program to help get you there.
Pet-friendly work environment. Take a stroll on the many trails or visit the parks located just steps outside our office.
Generous vacation policy and flexible holidays so you can take time off when you need it.
You won’t go hungry here. We keep snacks stocked and schedule catered lunches regularly.
Ride, run or walk to support a local non profit you care about while also earning beer or coffee from some of our favorite local wateringholes.
Make an impact on your community – we give back by helping direct Wisetail Works community projects.
Company bikes available for you to take on a break or run errands. We’re conveniently located next to many trail systems and amenities that downtown Bozeman has to offer.
A rare opportunity to join a company that is still lean but on its way to something much bigger, with a meaningful transformative mission. We’re particularly focused on building organizations on where people thrive, grow in their careers, and enjoy having high impact through their work.
We are a diverse bunch and we want to continue to attract and retain high performers. We're committed to an inclusive and diverse Wisetail! We do not discriminate based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race.
Position Summary Foundant’s Director of Product Development is a high-visibility management position that requires leadership, technical experience, and a demonstrated ability to manage software development teams. The Director will manage the development, delivery, and infrastructure of multiple SaaS products. The Director will also contribute to strategic planning to support the continued evolution of Foundant’s multiple products, will work cross-functionally with other managers and teams to identify opportunities for improvements in processes and products, and will foster growth and engagement within the Research & Development team and the company.
Specific Responsibilities
Technical Management
Manage the day-to-day development, testing, deployment, and technical support of multiple SaaS products by ensuring that:
Development efforts are aligned with Product Team direction for each product
Progress is communicated effectively between teams and across the company
Product releases are consistently high quality (low in defects)
Technically challenging cases are resolved in a timely manner and to customer’s satisfaction
Ensure the necessary infrastructure is in place to support highly performant and high-quality user experiences for all products
Work with hosting vendors to understand infrastructure options
Work with internal team to assess performance and update infrastructure as necessary
Engage necessary team members to understand the infrastructure requirements to support future functionality of existing and/or new products
Ensure products are compliant with license terms of embedded technologies and products
Ensure that each product is developed, deployed, and maintained in a secure manner (in accordance with SaaS security best practices and internal security policies and procedures)
Manage the evolution of the team structure and technology practices to support continued growth in clients and expansion of products
Corporate Management
Lead, coach, support, and manage team members
Create an inspiring team environment with an open communication culture
Meet frequently with and be accessible for team members
Work with team members to identify goals, as well as personal and professional training and development opportunities
Evaluate the performance of team members against their personal goals, department goals, and company objectives
Ensure appropriate staffing levels are in place
Identify resource needs
Make hiring, promotion, disciplinary, and compensation recommendations
Participate in business planning as a member of Foundant’s management team
Work effectively and collaboratively with other leaders across the company to identify and achieve company goals
Manage staffing and operational budget
Adhere to Foundant Security, Confidentiality and Privacy policies and procedures at all times
Required Skills
Leadership
Demonstrated ability to build and manage strong teams with a focus on sustainably meeting organizational goals
Willingness and ability to advocate for the team
Critical thinking
Demonstrated ability to anticipate and assess problems and to effectively evaluate, test, and implement solutions
Collaboration
Demonstrated ability and willingness to form ad hoc teams and work effectively with multiple team members
Willingness to work with individuals and teams across the company to identify opportunities to improve processes and products
Communication
Strong verbal and written communication skills
Strong listening skills
Ability to translate company strategies into team and individual goals
Preferred Experience
Bachelor’s degree in Computer Science or Information Systems/Technical discipline
7+ years of software development experience, preferably on SaaS solutions
3+ years of technical lead / systems architecture experience preferred
3+ years managing software development teams that create and support SaaS solutions
3+ years working with .NET technologies
Working knowledge of Agile methodology
Proven commitment to exceptional customer experiences
We offer a competitive benefits package including health and dental insurance, Simple IRA with company match, personal development budget, vacation stipend, flexible work schedule, and more.
Aug 08, 2018
Full time
Position Summary Foundant’s Director of Product Development is a high-visibility management position that requires leadership, technical experience, and a demonstrated ability to manage software development teams. The Director will manage the development, delivery, and infrastructure of multiple SaaS products. The Director will also contribute to strategic planning to support the continued evolution of Foundant’s multiple products, will work cross-functionally with other managers and teams to identify opportunities for improvements in processes and products, and will foster growth and engagement within the Research & Development team and the company.
Specific Responsibilities
Technical Management
Manage the day-to-day development, testing, deployment, and technical support of multiple SaaS products by ensuring that:
Development efforts are aligned with Product Team direction for each product
Progress is communicated effectively between teams and across the company
Product releases are consistently high quality (low in defects)
Technically challenging cases are resolved in a timely manner and to customer’s satisfaction
Ensure the necessary infrastructure is in place to support highly performant and high-quality user experiences for all products
Work with hosting vendors to understand infrastructure options
Work with internal team to assess performance and update infrastructure as necessary
Engage necessary team members to understand the infrastructure requirements to support future functionality of existing and/or new products
Ensure products are compliant with license terms of embedded technologies and products
Ensure that each product is developed, deployed, and maintained in a secure manner (in accordance with SaaS security best practices and internal security policies and procedures)
Manage the evolution of the team structure and technology practices to support continued growth in clients and expansion of products
Corporate Management
Lead, coach, support, and manage team members
Create an inspiring team environment with an open communication culture
Meet frequently with and be accessible for team members
Work with team members to identify goals, as well as personal and professional training and development opportunities
Evaluate the performance of team members against their personal goals, department goals, and company objectives
Ensure appropriate staffing levels are in place
Identify resource needs
Make hiring, promotion, disciplinary, and compensation recommendations
Participate in business planning as a member of Foundant’s management team
Work effectively and collaboratively with other leaders across the company to identify and achieve company goals
Manage staffing and operational budget
Adhere to Foundant Security, Confidentiality and Privacy policies and procedures at all times
Required Skills
Leadership
Demonstrated ability to build and manage strong teams with a focus on sustainably meeting organizational goals
Willingness and ability to advocate for the team
Critical thinking
Demonstrated ability to anticipate and assess problems and to effectively evaluate, test, and implement solutions
Collaboration
Demonstrated ability and willingness to form ad hoc teams and work effectively with multiple team members
Willingness to work with individuals and teams across the company to identify opportunities to improve processes and products
Communication
Strong verbal and written communication skills
Strong listening skills
Ability to translate company strategies into team and individual goals
Preferred Experience
Bachelor’s degree in Computer Science or Information Systems/Technical discipline
7+ years of software development experience, preferably on SaaS solutions
3+ years of technical lead / systems architecture experience preferred
3+ years managing software development teams that create and support SaaS solutions
3+ years working with .NET technologies
Working knowledge of Agile methodology
Proven commitment to exceptional customer experiences
We offer a competitive benefits package including health and dental insurance, Simple IRA with company match, personal development budget, vacation stipend, flexible work schedule, and more.
Intermountain Deaconess Children's Services
Helena, MT, USA
Do you want to help protect the joy of childhood and incite change? Are you looking for a career that will give you a strong sense of purpose and is also meaningful and rewarding? Do you want to make a difference in a child and family’s life? Then we want to meet you.
Intermountain, a visionary non-profit that has been impacting the lives of children and families in Montana for over 100 years, we are seeking a Admissions Coordinator for our Psychiatry Service at our Community Service Center located in Helena, Montana.
Summary: The Admissions Coordinator is a part of the Administrative Support Team and is responsible for the referral and admission of children into multiple outpatient programs, including but not limited to: Psychiatry, Outpatient Therapy, Family-Based Services, Occupational Therapy, and Psychology. The Admissions Coordinator establishes and maintains contact between Intermountain and potential referral sources, fosters an understanding of Intermountain’s philosophy and treatment approach, and evaluates the initial appropriateness of each referral. The Admissions Coordinator tracks and manages referrals and waitlists, and communicates and coordinates with providers and families to ensure that each client receives timely communication and admittance into care, if possible.
The Admissions Coordinator must provide leadership, advocacy and customer relations in building effective relationships between treatment teams, families, and external stakeholders at admission to treatment. The Admissions Coordinator is responsible for initiating the intake process for each client and for processing the initial authorizations for payments of treatment from Medicaid and other payers. The Admissions Coordinator works closely with the Business Office to ensure verification of benefits.
The above knowledge, skills, and abilities are typically acquired through a Bachelor's Degree in a social service field from an accredited college or university or two years work-related experience in a social service field.
Must be able to work full-time. Salary DOE. Intermountain offers excellent benefits, including health insurance, pension, generous personal leave, and holidays.
Sep 19, 2018
Full time
Do you want to help protect the joy of childhood and incite change? Are you looking for a career that will give you a strong sense of purpose and is also meaningful and rewarding? Do you want to make a difference in a child and family’s life? Then we want to meet you.
Intermountain, a visionary non-profit that has been impacting the lives of children and families in Montana for over 100 years, we are seeking a Admissions Coordinator for our Psychiatry Service at our Community Service Center located in Helena, Montana.
Summary: The Admissions Coordinator is a part of the Administrative Support Team and is responsible for the referral and admission of children into multiple outpatient programs, including but not limited to: Psychiatry, Outpatient Therapy, Family-Based Services, Occupational Therapy, and Psychology. The Admissions Coordinator establishes and maintains contact between Intermountain and potential referral sources, fosters an understanding of Intermountain’s philosophy and treatment approach, and evaluates the initial appropriateness of each referral. The Admissions Coordinator tracks and manages referrals and waitlists, and communicates and coordinates with providers and families to ensure that each client receives timely communication and admittance into care, if possible.
The Admissions Coordinator must provide leadership, advocacy and customer relations in building effective relationships between treatment teams, families, and external stakeholders at admission to treatment. The Admissions Coordinator is responsible for initiating the intake process for each client and for processing the initial authorizations for payments of treatment from Medicaid and other payers. The Admissions Coordinator works closely with the Business Office to ensure verification of benefits.
The above knowledge, skills, and abilities are typically acquired through a Bachelor's Degree in a social service field from an accredited college or university or two years work-related experience in a social service field.
Must be able to work full-time. Salary DOE. Intermountain offers excellent benefits, including health insurance, pension, generous personal leave, and holidays.
Intermountain Deaconess Children's Services
Kalispell, MT, USA
Administrative Specialist Location: Kalispell, MT Department: Child and Family Therapy ClinicType: Full Time Min. Experience: Entry Level
Do you want to help protect the joy of childhood and incite change? Are you looking for a career that will give you a strong sense of purpose and is also meaningful and rewarding? Do you want to make a difference in a child and family’s life? Then we want to meet you.
Intermountain, a visionary non-profit that has been impacting the lives of children and families in Montana for over 100 years, we are seeking an Administrative Specialist for our Child and Family Therapy Clinic located in Kalispell, Montana.
Overview: Our approach considers the needs of the whole child and the whole family. Knowledgeable and compassionate professionals treat a wide range of issues. The center coordinates all services with community providers including the Department of Child and Family Services, schools, therapists, physicians, law enforcement and other mental health agencies. This level of multi-disciplinary cooperation will facilitate true healing for children and their families.
Service Area: Kalispell and surrounding area
Services Include:
Individual Therapy
Family Therapy
Skills Group for Adolescents
Circle of Security Parenting Groups
Child and Family Traumatic Stress Intervention
Co-occurring Substance Use and Emotional Distress Concerns
Home Support Services
Youth Case Management
Therapeutic Foster Care & Adoption Services
Hours of operation: 9:00-6:00 Mon-Fri
Summary: Administrative Specialists support critical processes throughout the organization such as revenue cycle support, compliance with regulations and accrediting bodies, support for client records and the electronic medical record, and data collection/analysis. This role is key to maximizing performance and efficiencies in all areas of the organization. An Administrative Specialist is able to perform all the duties of an Administrative Assistant in addition to the duties and requirements of this role.
An Administrative Specialist coordinates support of service to internal and external customers and has a high degree of interface with these customers. Key to this role is the innovation and improvement of all areas they work within.
The above knowledge, skills and abilities are typically acquired through an education equivalent to a high school diploma or GED and 2 years of experience or progressively responsible experience in an office environment.
Must be able to work full-time. Salary DOE; $13.57 per hour. Intermountain offers excellent benefits, including health insurance, pension, generous personal leave, and holidays.
Sep 19, 2018
Full time
Administrative Specialist Location: Kalispell, MT Department: Child and Family Therapy ClinicType: Full Time Min. Experience: Entry Level
Do you want to help protect the joy of childhood and incite change? Are you looking for a career that will give you a strong sense of purpose and is also meaningful and rewarding? Do you want to make a difference in a child and family’s life? Then we want to meet you.
Intermountain, a visionary non-profit that has been impacting the lives of children and families in Montana for over 100 years, we are seeking an Administrative Specialist for our Child and Family Therapy Clinic located in Kalispell, Montana.
Overview: Our approach considers the needs of the whole child and the whole family. Knowledgeable and compassionate professionals treat a wide range of issues. The center coordinates all services with community providers including the Department of Child and Family Services, schools, therapists, physicians, law enforcement and other mental health agencies. This level of multi-disciplinary cooperation will facilitate true healing for children and their families.
Service Area: Kalispell and surrounding area
Services Include:
Individual Therapy
Family Therapy
Skills Group for Adolescents
Circle of Security Parenting Groups
Child and Family Traumatic Stress Intervention
Co-occurring Substance Use and Emotional Distress Concerns
Home Support Services
Youth Case Management
Therapeutic Foster Care & Adoption Services
Hours of operation: 9:00-6:00 Mon-Fri
Summary: Administrative Specialists support critical processes throughout the organization such as revenue cycle support, compliance with regulations and accrediting bodies, support for client records and the electronic medical record, and data collection/analysis. This role is key to maximizing performance and efficiencies in all areas of the organization. An Administrative Specialist is able to perform all the duties of an Administrative Assistant in addition to the duties and requirements of this role.
An Administrative Specialist coordinates support of service to internal and external customers and has a high degree of interface with these customers. Key to this role is the innovation and improvement of all areas they work within.
The above knowledge, skills and abilities are typically acquired through an education equivalent to a high school diploma or GED and 2 years of experience or progressively responsible experience in an office environment.
Must be able to work full-time. Salary DOE; $13.57 per hour. Intermountain offers excellent benefits, including health insurance, pension, generous personal leave, and holidays.
Murdoch's Ranch & Home Supply
2311 North 7th Avenue, Bozeman, MT, USA
This position is responsible for providing customer support activities for eCommerce customers using phone, email and chat including pre-sales, check out, billing, account management, returns, product questions, web site technical guidance and etc. Provide outstanding ability to act and respond as the customer’s advocate, not only in resolving issues, but also ensuring that they receive exemplary customer service.
Key Areas of Responsibility:
Assists customers by researching, responding and following up in a timely manner
Assists customers with any issues in regard to their returns or their orders via emails or by phone
Greets customers via telephone to assist customers with website registration, order processing, product information, pricing, shipping information and general eCommerce information
Liaises with our store locations for any issues raised by customers with regard to either orders or returns
Reviews, accepts and processes manual orders received by phone
Works with courier companies over issues raised by customers with regard to either orders or returns
Works with the entire eStore team to accomplish store goals and make customers happy
Other duties as assigned
Skill Set Requirements:
Excellent customer service skills
Familiar with standard concepts and practices within the eCommerce retail environment
Previous experience with customer service phone, chat and email a plus
Proficient in Microsoft Office Suite along with IT experience including trouble shooting skills
Proven ability to multi-task within an evolving fast-paced working environment
Strong communication (written, oral and interpersonal)
Job Position Statistics:
Actions and attitude aligned with Murdoch’s Mission, Values, and Principles
Dependable/respect for schedule and co-workers
Positive attitude
Professional use of telephones, email and chat conversations
Team work
Physical Demands:
Sitting for long periods of time
Repetitive wrist movements on keyboard
Close vision for PC work
Bending, carrying, and pushing
Heavy lifting (no more than 50 lbs)
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions
Sep 14, 2018
Full time
This position is responsible for providing customer support activities for eCommerce customers using phone, email and chat including pre-sales, check out, billing, account management, returns, product questions, web site technical guidance and etc. Provide outstanding ability to act and respond as the customer’s advocate, not only in resolving issues, but also ensuring that they receive exemplary customer service.
Key Areas of Responsibility:
Assists customers by researching, responding and following up in a timely manner
Assists customers with any issues in regard to their returns or their orders via emails or by phone
Greets customers via telephone to assist customers with website registration, order processing, product information, pricing, shipping information and general eCommerce information
Liaises with our store locations for any issues raised by customers with regard to either orders or returns
Reviews, accepts and processes manual orders received by phone
Works with courier companies over issues raised by customers with regard to either orders or returns
Works with the entire eStore team to accomplish store goals and make customers happy
Other duties as assigned
Skill Set Requirements:
Excellent customer service skills
Familiar with standard concepts and practices within the eCommerce retail environment
Previous experience with customer service phone, chat and email a plus
Proficient in Microsoft Office Suite along with IT experience including trouble shooting skills
Proven ability to multi-task within an evolving fast-paced working environment
Strong communication (written, oral and interpersonal)
Job Position Statistics:
Actions and attitude aligned with Murdoch’s Mission, Values, and Principles
Dependable/respect for schedule and co-workers
Positive attitude
Professional use of telephones, email and chat conversations
Team work
Physical Demands:
Sitting for long periods of time
Repetitive wrist movements on keyboard
Close vision for PC work
Bending, carrying, and pushing
Heavy lifting (no more than 50 lbs)
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions
The Training & Travel Assistant supports the administration and execution of learning & development activities. This includes online learning & development systems, live training events, remote training events, and any other learning & development related activity. Additionally, this position manages incoming travel requests and booking for the entire company. The position requires developing and maintaining detailed knowledge of company policies, procedures, products, and personnel.
Key Areas of Responsibility:
Adhere to the company mission, values, and principles
Manage the daily administration of Guest Ranch, OurMurdochs.com (including the training calendar), and expertvoice.com
Utilize project management software to track and report on L&D project status’
Administer the 30-day employee survey program by sending out new surveys and tracking and reporting on survey responses each week
Receive and respond to all company travel and/or event requests
Coordinate flights, hotels, rental vehicles for all team members
Maintain break room screen content standards and contact authors as needed for updates and changes
Maintain L&D section of the HR dashboard by filling in data per the monthly schedule
Compile reports for the dept. and distributes based on a set schedule
Assist in processing and scheduling incoming training requests
Assist in designing, executing, and analyzing company surveys
Assist with department organization of files, digital assets, etc.
Assist in the logistical planning of live training events
Assist with studio filming including preparation, filming, and post production work
Assist in follow-up with required training completion
Assist in research for future training programs
Assist HR department with non-training tasks
Other duties as needed
Skill Set Requirements:
Positive attitude and willingness to learn
Excel in a fast-paced, highly detailed environment
Strong attention to detail
Strong computer and Microsoft Office skills
Ability to master all areas of Guest Ranch system based on the Wisetail LMS, and outside vendor systems including, but not limited to: expertvoice.com, Stihl iCademy, YouTube, Vimeo, Dropbox, and Asana.
Ability to work odd or longer hours, and weekends during training events
Ability to work with confidential information
Education/Experience:
College degree preferred but not required
Previous learning and development experience preferred
Physical Demands:
Sitting for long periods of time
Repetitive wrist movements on keyboard
Close vision for PC work
Bending, carrying, and pushing
Heavy lifting (no more than 50 lbs)
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions
Sep 10, 2018
Part time
The Training & Travel Assistant supports the administration and execution of learning & development activities. This includes online learning & development systems, live training events, remote training events, and any other learning & development related activity. Additionally, this position manages incoming travel requests and booking for the entire company. The position requires developing and maintaining detailed knowledge of company policies, procedures, products, and personnel.
Key Areas of Responsibility:
Adhere to the company mission, values, and principles
Manage the daily administration of Guest Ranch, OurMurdochs.com (including the training calendar), and expertvoice.com
Utilize project management software to track and report on L&D project status’
Administer the 30-day employee survey program by sending out new surveys and tracking and reporting on survey responses each week
Receive and respond to all company travel and/or event requests
Coordinate flights, hotels, rental vehicles for all team members
Maintain break room screen content standards and contact authors as needed for updates and changes
Maintain L&D section of the HR dashboard by filling in data per the monthly schedule
Compile reports for the dept. and distributes based on a set schedule
Assist in processing and scheduling incoming training requests
Assist in designing, executing, and analyzing company surveys
Assist with department organization of files, digital assets, etc.
Assist in the logistical planning of live training events
Assist with studio filming including preparation, filming, and post production work
Assist in follow-up with required training completion
Assist in research for future training programs
Assist HR department with non-training tasks
Other duties as needed
Skill Set Requirements:
Positive attitude and willingness to learn
Excel in a fast-paced, highly detailed environment
Strong attention to detail
Strong computer and Microsoft Office skills
Ability to master all areas of Guest Ranch system based on the Wisetail LMS, and outside vendor systems including, but not limited to: expertvoice.com, Stihl iCademy, YouTube, Vimeo, Dropbox, and Asana.
Ability to work odd or longer hours, and weekends during training events
Ability to work with confidential information
Education/Experience:
College degree preferred but not required
Previous learning and development experience preferred
Physical Demands:
Sitting for long periods of time
Repetitive wrist movements on keyboard
Close vision for PC work
Bending, carrying, and pushing
Heavy lifting (no more than 50 lbs)
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions
The CIO plays a critical role to provide vision and leadership for developing, implementing and overseeing information technology initiatives that align with the mission of Murdoch’s of earning the admiration, respect and smiles of our customers, team and supplier partners. This leader translates corporate strategies into the planning, budgeting and execution of IT operating plans. Building and maintaining a team culture that allows for the attraction, high level of engagement, development, and retention of talented IT professionals is key to success.
As a member of the Leadership Team, the CIO makes significant contributions to corporate strategy and provides consulting and support to all business leaders in strategy execution. This leader drives innovation to improve supply chain, physical store and eCommerce performance.
Key Areas of Responsibility:
Strategy and Planning:
Participate in strategic processes and collaboration as a member of the leadership team.
Drive the analysis and re-engineering of existing business processes, identifying and developing the capability to use new tools, and reshaping the enterprise's physical infrastructure and network access.
Lead IT strategic and operational planning to achieve company goals by fostering innovation, prioritizing IT initiatives and coordinating the evaluation, deployment, and management of current and future IT systems across the organization.
Establish IT departmental goals, objectives and procedures that deliver exceptional customer service to Murdoch’s customers as well as internal team customers.
Develop, track and control the information technology annual budget.
Direct development and execution of an enterprise-wide disaster recovery and business continuity plan.
Identify emerging industry practices and technologies to gain competitive advantage.
Acquisition and Deployment:
Approve, prioritize, and control projects and the project portfolio as they relate to the selection, acquisition, development, and installation of major information systems.
Coordinate and facilitate consultation with stakeholders to define business and system requirements for new technology improvements.
Review hardware and software acquisition and maintenance contracts and pursue master agreements to capitalize on economies of scale.
Operational Management:
Communicate IT-related information effectively to all stakeholders in the company including facilitating team meetings.
Ensure IT system operations adheres to applicable laws and regulations, particularly PCI compliance.
Provide leadership to resolve escalation of IT-related issues in a timely manner.
Oversee the hiring and continual professional development of team members to meet the evolving needs of the business.
Provide direction and coaching to IT team members responsible for project management, network infrastructure & security, enterprise applications, eCommerce, and user support.
Inspire team members to attain goals and pursue excellence in accordance with Mission, Values and Principles.
Experience and Skill Requirements:
B.S. degree and 10+ years demonstrated experience with 5+ years in a senior technical leadership role.
Retail or consumer-oriented business experience required.
eCommerce experience required, preferably in retail.
Experience providing technical and change management leadership as part of enterprise-wide business transformations such as an ERP or CRM implementation.
Ability to navigate differing opinions and overcome objections of executive leadership.
Success in managing and growing teams of 10 or more team members.
Experience creating and managing multi-million dollar operating and capital budgets.
Microsoft Certified IT Professional (MCITP) or Microsoft Certified Systems Engineer preferred.
Certified Information Systems Security Professional preferred.
Technical competency in the following areas:
Enterprise system architecture
Service bus or other remote API, Web API (REST, ROA) technologies
Data architecture
Process design
ITIL
Cloud (Azure, AWS)
ERP
Warehouse management
eCommerce technologies
Database technologies
Analytics toolsets
Physical Demands:
Sitting for long periods of time
Repetitive wrist movements on keyboard
Close vision for PC work
Bending, carrying, and pushing
Heavy lifting (no more than 50 lbs)
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions
Ability to travel occasionally as needed
Sep 10, 2018
Full time
The CIO plays a critical role to provide vision and leadership for developing, implementing and overseeing information technology initiatives that align with the mission of Murdoch’s of earning the admiration, respect and smiles of our customers, team and supplier partners. This leader translates corporate strategies into the planning, budgeting and execution of IT operating plans. Building and maintaining a team culture that allows for the attraction, high level of engagement, development, and retention of talented IT professionals is key to success.
As a member of the Leadership Team, the CIO makes significant contributions to corporate strategy and provides consulting and support to all business leaders in strategy execution. This leader drives innovation to improve supply chain, physical store and eCommerce performance.
Key Areas of Responsibility:
Strategy and Planning:
Participate in strategic processes and collaboration as a member of the leadership team.
Drive the analysis and re-engineering of existing business processes, identifying and developing the capability to use new tools, and reshaping the enterprise's physical infrastructure and network access.
Lead IT strategic and operational planning to achieve company goals by fostering innovation, prioritizing IT initiatives and coordinating the evaluation, deployment, and management of current and future IT systems across the organization.
Establish IT departmental goals, objectives and procedures that deliver exceptional customer service to Murdoch’s customers as well as internal team customers.
Develop, track and control the information technology annual budget.
Direct development and execution of an enterprise-wide disaster recovery and business continuity plan.
Identify emerging industry practices and technologies to gain competitive advantage.
Acquisition and Deployment:
Approve, prioritize, and control projects and the project portfolio as they relate to the selection, acquisition, development, and installation of major information systems.
Coordinate and facilitate consultation with stakeholders to define business and system requirements for new technology improvements.
Review hardware and software acquisition and maintenance contracts and pursue master agreements to capitalize on economies of scale.
Operational Management:
Communicate IT-related information effectively to all stakeholders in the company including facilitating team meetings.
Ensure IT system operations adheres to applicable laws and regulations, particularly PCI compliance.
Provide leadership to resolve escalation of IT-related issues in a timely manner.
Oversee the hiring and continual professional development of team members to meet the evolving needs of the business.
Provide direction and coaching to IT team members responsible for project management, network infrastructure & security, enterprise applications, eCommerce, and user support.
Inspire team members to attain goals and pursue excellence in accordance with Mission, Values and Principles.
Experience and Skill Requirements:
B.S. degree and 10+ years demonstrated experience with 5+ years in a senior technical leadership role.
Retail or consumer-oriented business experience required.
eCommerce experience required, preferably in retail.
Experience providing technical and change management leadership as part of enterprise-wide business transformations such as an ERP or CRM implementation.
Ability to navigate differing opinions and overcome objections of executive leadership.
Success in managing and growing teams of 10 or more team members.
Experience creating and managing multi-million dollar operating and capital budgets.
Microsoft Certified IT Professional (MCITP) or Microsoft Certified Systems Engineer preferred.
Certified Information Systems Security Professional preferred.
Technical competency in the following areas:
Enterprise system architecture
Service bus or other remote API, Web API (REST, ROA) technologies
Data architecture
Process design
ITIL
Cloud (Azure, AWS)
ERP
Warehouse management
eCommerce technologies
Database technologies
Analytics toolsets
Physical Demands:
Sitting for long periods of time
Repetitive wrist movements on keyboard
Close vision for PC work
Bending, carrying, and pushing
Heavy lifting (no more than 50 lbs)
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions
Ability to travel occasionally as needed
The Purchasing Assistant is responsible for the basic replenishment, re-buying and managing of inventory. This position utilizes previous experience and judgment as a basis for planning and accomplishing goals in a variety of tasks. The Purchasing Assistant works under the general supervision of a Buyer. A certain degree of creativity and latitude is required.
Key Areas of Responsibility:
Assist the Buyers in all areas of merchandise procurement
Enter and transmit Purchase Orders into the system
Monitor purchase orders to assure timely and satisfactory delivery
Contact suppliers to expedite delivery, when necessary
Resolve any receiving or invoice discrepancies that may arise
Utilize sufficient writing/verbal skills to clearly communicate issues
Build relationships and maintain contact with stores and vendors
Other responsibilities as called upon
Skill Set Requirements:
Positive attitude and willingness to learn
Excel in a fast paced, evolving work environment
Strong computer skills, especially a working knowledge of Excel
Excellent oral and written skills
4 year degree in Business, Accounting or equivalent is preferred
Minimum of one year previous related experience and/or training
Physical Demands:
Sitting for long periods of time
Repetitive hand and wrist movement on keyboard
Close vision for PC work
Ability to travel occasionally as needed for meetings/training/inventory
Sep 10, 2018
Full time
The Purchasing Assistant is responsible for the basic replenishment, re-buying and managing of inventory. This position utilizes previous experience and judgment as a basis for planning and accomplishing goals in a variety of tasks. The Purchasing Assistant works under the general supervision of a Buyer. A certain degree of creativity and latitude is required.
Key Areas of Responsibility:
Assist the Buyers in all areas of merchandise procurement
Enter and transmit Purchase Orders into the system
Monitor purchase orders to assure timely and satisfactory delivery
Contact suppliers to expedite delivery, when necessary
Resolve any receiving or invoice discrepancies that may arise
Utilize sufficient writing/verbal skills to clearly communicate issues
Build relationships and maintain contact with stores and vendors
Other responsibilities as called upon
Skill Set Requirements:
Positive attitude and willingness to learn
Excel in a fast paced, evolving work environment
Strong computer skills, especially a working knowledge of Excel
Excellent oral and written skills
4 year degree in Business, Accounting or equivalent is preferred
Minimum of one year previous related experience and/or training
Physical Demands:
Sitting for long periods of time
Repetitive hand and wrist movement on keyboard
Close vision for PC work
Ability to travel occasionally as needed for meetings/training/inventory
Why commonFont? At commonFont, we serve the world’s leading companies by helping them connect with and learn from their customers. We help clients implement and evolve Customer Experience (CX) programs and platforms, optimizing for organizational impact and yielding high returns on technology investments at every stage of the client journey. Clients value commonFont’s commitment to their success, translation of business needs into platform design, dedication to continuous learning and improvement, and relentless pursuit of quality.
In addition to expanding the value and impact of “what” we do, commonFont is pushing the boundaries of “how” work gets done. We are building relationships with clients, colleagues, and partners that are anchored on values versus the status quo. Our clients, including senior decision makers at many of the world’s most admired companies, love working with us: 100% are raving fans. Team members at commonFont cultivate and lead these relationships, implement technical solutions that are creative and robust, and shape our organization’s culture, character, and impact.
Role Overview: Are you an entrepreneurial sales professional who is excited to win new business, expand accounts, and develop sales strategy that is aligned with company values and success? commonFont is seeking an exceptional sales leader who will thrive in a multi-faceted role requiring judgment, strategy, collaboration, leadership, and resourcefulness.
Role Details:
Define and execute the company’s new client acquisition and account development and growth strategy
Develop and leverage relationships with enterprise companies to identify needs, position commonFont solutions and value, acquire new clients, and build strong, long-lasting customer relationships
Develop and expand select current accounts
Strengthen relationships with contacts at our technology partners and collaborate with partner contacts to co-develop and sell joint solutions
Develop and deliver compelling sales presentations and proposals
Exercise thoughtfulness and judgment in evaluating, prioritizing, and advancing opportunities
Collaborate with service delivery team to ensure seamless transitions, delivery of value sold, and account success and growth
Requirements:
Bachelor’s degree
Proven top performer in enterprise sales or account management (consistently exceeds targets); experience in SaaS or technology services sales a plus
Success in consultative, solution, or customer-centric sales
Demonstrated ability to develop and maintain C-suite and account-level relationships in enterprise businesses
Demonstrated ability to collaborate and build relationships with partners and peers
Highly entrepreneurial, resourceful, flexible, and self-directed
Demonstrated leadership potential
Exceptional written and verbal communication skills
Thorough and exercises high attention to detail
Strong negotiating skills
Willingness to travel
Qualities and Culture:
Committed to producing exceptional results in a fast-paced, evolving, and high-output environment
Ambitious in your personal and professional growth and in the role you play in an organization
High integrity
Passionate and positive thinker
Kind, caring, empathetic, collaborative and humble
Initial Assignments (First 6 Months):
Create and execute a strategic sales plan for building the sales pipeline, qualifying leads, and closing deals
Create and execute a strategic sales plan for developing and maintaining client relationships and growing accounts over time
Collaborate with the CEO to create an integrated, collaborative, and aligned sales capability at commonFont
Sep 05, 2018
Full time
Why commonFont? At commonFont, we serve the world’s leading companies by helping them connect with and learn from their customers. We help clients implement and evolve Customer Experience (CX) programs and platforms, optimizing for organizational impact and yielding high returns on technology investments at every stage of the client journey. Clients value commonFont’s commitment to their success, translation of business needs into platform design, dedication to continuous learning and improvement, and relentless pursuit of quality.
In addition to expanding the value and impact of “what” we do, commonFont is pushing the boundaries of “how” work gets done. We are building relationships with clients, colleagues, and partners that are anchored on values versus the status quo. Our clients, including senior decision makers at many of the world’s most admired companies, love working with us: 100% are raving fans. Team members at commonFont cultivate and lead these relationships, implement technical solutions that are creative and robust, and shape our organization’s culture, character, and impact.
Role Overview: Are you an entrepreneurial sales professional who is excited to win new business, expand accounts, and develop sales strategy that is aligned with company values and success? commonFont is seeking an exceptional sales leader who will thrive in a multi-faceted role requiring judgment, strategy, collaboration, leadership, and resourcefulness.
Role Details:
Define and execute the company’s new client acquisition and account development and growth strategy
Develop and leverage relationships with enterprise companies to identify needs, position commonFont solutions and value, acquire new clients, and build strong, long-lasting customer relationships
Develop and expand select current accounts
Strengthen relationships with contacts at our technology partners and collaborate with partner contacts to co-develop and sell joint solutions
Develop and deliver compelling sales presentations and proposals
Exercise thoughtfulness and judgment in evaluating, prioritizing, and advancing opportunities
Collaborate with service delivery team to ensure seamless transitions, delivery of value sold, and account success and growth
Requirements:
Bachelor’s degree
Proven top performer in enterprise sales or account management (consistently exceeds targets); experience in SaaS or technology services sales a plus
Success in consultative, solution, or customer-centric sales
Demonstrated ability to develop and maintain C-suite and account-level relationships in enterprise businesses
Demonstrated ability to collaborate and build relationships with partners and peers
Highly entrepreneurial, resourceful, flexible, and self-directed
Demonstrated leadership potential
Exceptional written and verbal communication skills
Thorough and exercises high attention to detail
Strong negotiating skills
Willingness to travel
Qualities and Culture:
Committed to producing exceptional results in a fast-paced, evolving, and high-output environment
Ambitious in your personal and professional growth and in the role you play in an organization
High integrity
Passionate and positive thinker
Kind, caring, empathetic, collaborative and humble
Initial Assignments (First 6 Months):
Create and execute a strategic sales plan for building the sales pipeline, qualifying leads, and closing deals
Create and execute a strategic sales plan for developing and maintaining client relationships and growing accounts over time
Collaborate with the CEO to create an integrated, collaborative, and aligned sales capability at commonFont
Intermountain Deaconess Children's Services
Helena, MT, USA
With our holistic, integrated services and relationship based approach, we help families create and sustain nurturing, healthy environments where children can thrive and grow. Intermountain is a non-profit agency that has been impacting the lives of children and families for over 100 years. Intermountain offers a range of services from outpatient to inpatient.
The Financial Analyst & Accounting Support apply principles of accounting to analyze financial information and prepare financial reports by compiling information, preparing profit and loss statements, and utilizing appropriate accounting control procedures.
MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:
Knowledge of finance, accounting, budgeting, and cost control principles including Generally Accepted Accounting Principles.
Knowledge of financial and accounting software applications such as Financial Edge or Solomon. Knowledge of federal and state financial regulations.
Ability to analyze financial data and prepare financial reports, statements and projections.
Analyzes complex business and/or program issues and consults with management or business entities as needed; works independently; active participant in meeting organizational goals.
Presents oral and written testimony on complex financial performance issues.
Ability to gather, organize, summarize and analyze data within prescribed timeframes.
Ability to analyze business operations, regulatory filings and/or financial statements.
Ability to determine and ensure compliance with laws and regulations.
Ability to draw conclusions, review, examine and prepare documents and projections. Ability to make recommendations for approval.
Ability to present findings, prepare and analyze written reports.
Ability to recognize and respond to unusual activity for further investigation.
Ability to recommend corrective action when necessary based on acquired knowledge and observation of best practices in the industry while maintaining confidentiality.
Advance knowledge of Microsoft Office programs is necessary
Knowledge of and ability to work within a team framework to facilitate collaboration and team decision-making.
The above knowledge, skills and abilities are typically acquired through a Bachelor's Degree in Accounting Experience in related field with three to five years of accounting and/or financial analyst experience is required.
Position is full-time, salary commensurate with experience.
Aug 30, 2018
Full time
With our holistic, integrated services and relationship based approach, we help families create and sustain nurturing, healthy environments where children can thrive and grow. Intermountain is a non-profit agency that has been impacting the lives of children and families for over 100 years. Intermountain offers a range of services from outpatient to inpatient.
The Financial Analyst & Accounting Support apply principles of accounting to analyze financial information and prepare financial reports by compiling information, preparing profit and loss statements, and utilizing appropriate accounting control procedures.
MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:
Knowledge of finance, accounting, budgeting, and cost control principles including Generally Accepted Accounting Principles.
Knowledge of financial and accounting software applications such as Financial Edge or Solomon. Knowledge of federal and state financial regulations.
Ability to analyze financial data and prepare financial reports, statements and projections.
Analyzes complex business and/or program issues and consults with management or business entities as needed; works independently; active participant in meeting organizational goals.
Presents oral and written testimony on complex financial performance issues.
Ability to gather, organize, summarize and analyze data within prescribed timeframes.
Ability to analyze business operations, regulatory filings and/or financial statements.
Ability to determine and ensure compliance with laws and regulations.
Ability to draw conclusions, review, examine and prepare documents and projections. Ability to make recommendations for approval.
Ability to present findings, prepare and analyze written reports.
Ability to recognize and respond to unusual activity for further investigation.
Ability to recommend corrective action when necessary based on acquired knowledge and observation of best practices in the industry while maintaining confidentiality.
Advance knowledge of Microsoft Office programs is necessary
Knowledge of and ability to work within a team framework to facilitate collaboration and team decision-making.
The above knowledge, skills and abilities are typically acquired through a Bachelor's Degree in Accounting Experience in related field with three to five years of accounting and/or financial analyst experience is required.
Position is full-time, salary commensurate with experience.
Why commonFont?
At commonFont, we serve the world’s leading companies by helping them connect with and learn from their customers. We help clients implement and evolve Customer Experience (CX) programs and platforms, optimizing for organizational impact and yielding high returns on technology investments at every stage of the client journey. Clients value commonFont’s commitment to their success, translation of business needs into platform design, dedication to continuous learning and improvement, and relentless pursuit of quality.
In addition to expanding the value and impact of “what” we do, commonFont is pushing the boundaries of “how” work gets done. We are building relationships with clients, colleagues, and partners that are anchored on values versus the status quo. Our clients, including senior decision makers at many of the world’s most admired companies, love working with us: 100% are raving fans. Team members at commonFont cultivate and lead these relationships, implement technical solutions that are creative and robust, and shape our organization’s culture, character, and impact.
Role Overview:
commonFont is seeking a proven service delivery leader to convert the company’s strong delivery performance into sustainable, scalable competitive advantage. As Director of Solutions Consulting, you will be responsible for advancing and ensuring the quality, efficiency, and creativity of commonFont’s service delivery to our clients. You will fulfill those responsibilities by managing a team of service delivery professionals, overseeing a portfolio of accounts, and developing and disseminating practices, processes, and tools that embed scalable service delivery excellence within commonFont’s habits, mindset, and culture.
The Director of Solutions Consulting is a key role on the leadership team at commonFont. We are seeking an individual who is equally strong at leading the advancement of service delivery scalability and performance and at engaging deeply in and taking ownership for understanding and resolving challenges on individual engagements and clients within your portfolio. Your ability to shape service delivery strategy and performance, lead service delivery team members, and oversee relationships with key accounts will be critical to your success.
Role Responsibilities:
Assume ownership of client success and service delivery outcomes. Take holistic responsibility for client success, and lead service delivery teams to deliver commonFont services and solutions by offering leadership, mentorship, and guidance to team members. Assume a high level of personal responsibility both for your individual contributions and for those of the overall team.
Develop and lead exceptional teams. Develop, manage, and lead a team of service delivery professionals, advancing both individuals’ capabilities and performance and that of the overall team. Exemplify the company’s core values and demonstrate judgment, leadership, and creative problem solving as you cultivate others’ performance and advancement.
Be an expert advisor in Medallia Customer Experience Management solutions. Guide and support delivery teams that are designing, implementing, optimizing, and improving Medallia software solutions. Help teams plan and execute technical work to ensure maximum efficiency, quality and stability while also promoting the highest impact outcomes.
Identify and promote markers of service delivery excellence. Build and drive adoption of key cultural markers, including a passion for service, responsibility and ownership in design and execution, solution-orientation, and courageous persistence in the face of challenges.
Nurture and support skills and confidence development. Mentor and coach individuals on commonFont’s service delivery teams, contributing to the development of their Medallia solution design skills, problem-solving capabilities, and client and project management skills.
Build tools and knowledge. Develop, deliver, and evolve commonFont’s tools, processes and practices for delivering exceptional service experiences and outcomes at each stage of the company’s growth and maturity.
Manage health and profitability of a portfolio of accounts. Oversee health and profitability for a portfolio of accounts by ensuring that service delivery activities are aligned to strategic program goals, opportunities for program expansions and extensions are identified and developed, and client renewals with commonFont are secured.
Serve as a trusted senior account advisor to strategic clients. Provide strategic account oversight, thought leadership, and guidance to key clients. Build and maintain long-term relationships with clients and serve in an advisory role for teams managing the accounts.
Contribute to sales and revenue growth. Support the expansion of commonFont’s client base by contributing to solutions design, scoping, and sales efforts.
Build our company and culture. Contribute your ideas, energy, passion, and commitment to building commonFont. Help create a fun, rewarding culture that encourages us to learn, improve, excel, and evolve.
Initial Assignments (First 6 Months):
Dedicate 8+ weeks to commonFont team and client onboarding, including full-time “embed” work on all cF client engagements.
Develop and present recommendations for near-term (3-6 months), medium-term (6-12 months), and long-term (1-2 years) priorities and action steps to build and advance quality, efficiency, and creativity in cF’s service delivery.
Engage as a senior technical and/or client advisor on select strategic accounts.
Partner on solutions design and selling for select new business opportunities.
Qualities & Culture:
We seek those who are:
Leaders
Motivated to help and serve others
Curious and driven to learn and do
Ambitious in your personal and professional growth and in the role you play in an organization
Highly analytical and compelled to perfect even the smallest details
Solvers of challenging problems, exercising grit and perseverance in the face of obstacles
Hard workers
Great listeners who also possess exceptional written and verbal communication skills
Committed to producing exceptional results in a fast-paced, evolving, and high-output environment
Passionate and positive thinkers
People with whom we want to work (kind, caring, empathetic, collaborative and humble)
You also should have:
Minimum of a 4-year college degree; Master’s degree or MBA preferred
Demonstrated experience leading, managing, and inspiring teams
8+ years of experience building and managing strategic client relationships
8+ years of experience designing and leading successful technical engagements
A demonstrated interest in technology, including adeptness with technical concepts and an ability to learn new technology applications. Direct experience with Medallia software is highly valued.
A demonstrated passion for professional services, including building teams and developing and selling services to clients
Location:
Preferred location is based out of commonFont’s headquarters in Bozeman, Montana; experienced candidates located in San Francisco or New York City also will be considered
Expected travel: 25%
Interested? Apply on our website:
commonFont Recruiting & Hiring here
Aug 29, 2018
Full time
Why commonFont?
At commonFont, we serve the world’s leading companies by helping them connect with and learn from their customers. We help clients implement and evolve Customer Experience (CX) programs and platforms, optimizing for organizational impact and yielding high returns on technology investments at every stage of the client journey. Clients value commonFont’s commitment to their success, translation of business needs into platform design, dedication to continuous learning and improvement, and relentless pursuit of quality.
In addition to expanding the value and impact of “what” we do, commonFont is pushing the boundaries of “how” work gets done. We are building relationships with clients, colleagues, and partners that are anchored on values versus the status quo. Our clients, including senior decision makers at many of the world’s most admired companies, love working with us: 100% are raving fans. Team members at commonFont cultivate and lead these relationships, implement technical solutions that are creative and robust, and shape our organization’s culture, character, and impact.
Role Overview:
commonFont is seeking a proven service delivery leader to convert the company’s strong delivery performance into sustainable, scalable competitive advantage. As Director of Solutions Consulting, you will be responsible for advancing and ensuring the quality, efficiency, and creativity of commonFont’s service delivery to our clients. You will fulfill those responsibilities by managing a team of service delivery professionals, overseeing a portfolio of accounts, and developing and disseminating practices, processes, and tools that embed scalable service delivery excellence within commonFont’s habits, mindset, and culture.
The Director of Solutions Consulting is a key role on the leadership team at commonFont. We are seeking an individual who is equally strong at leading the advancement of service delivery scalability and performance and at engaging deeply in and taking ownership for understanding and resolving challenges on individual engagements and clients within your portfolio. Your ability to shape service delivery strategy and performance, lead service delivery team members, and oversee relationships with key accounts will be critical to your success.
Role Responsibilities:
Assume ownership of client success and service delivery outcomes. Take holistic responsibility for client success, and lead service delivery teams to deliver commonFont services and solutions by offering leadership, mentorship, and guidance to team members. Assume a high level of personal responsibility both for your individual contributions and for those of the overall team.
Develop and lead exceptional teams. Develop, manage, and lead a team of service delivery professionals, advancing both individuals’ capabilities and performance and that of the overall team. Exemplify the company’s core values and demonstrate judgment, leadership, and creative problem solving as you cultivate others’ performance and advancement.
Be an expert advisor in Medallia Customer Experience Management solutions. Guide and support delivery teams that are designing, implementing, optimizing, and improving Medallia software solutions. Help teams plan and execute technical work to ensure maximum efficiency, quality and stability while also promoting the highest impact outcomes.
Identify and promote markers of service delivery excellence. Build and drive adoption of key cultural markers, including a passion for service, responsibility and ownership in design and execution, solution-orientation, and courageous persistence in the face of challenges.
Nurture and support skills and confidence development. Mentor and coach individuals on commonFont’s service delivery teams, contributing to the development of their Medallia solution design skills, problem-solving capabilities, and client and project management skills.
Build tools and knowledge. Develop, deliver, and evolve commonFont’s tools, processes and practices for delivering exceptional service experiences and outcomes at each stage of the company’s growth and maturity.
Manage health and profitability of a portfolio of accounts. Oversee health and profitability for a portfolio of accounts by ensuring that service delivery activities are aligned to strategic program goals, opportunities for program expansions and extensions are identified and developed, and client renewals with commonFont are secured.
Serve as a trusted senior account advisor to strategic clients. Provide strategic account oversight, thought leadership, and guidance to key clients. Build and maintain long-term relationships with clients and serve in an advisory role for teams managing the accounts.
Contribute to sales and revenue growth. Support the expansion of commonFont’s client base by contributing to solutions design, scoping, and sales efforts.
Build our company and culture. Contribute your ideas, energy, passion, and commitment to building commonFont. Help create a fun, rewarding culture that encourages us to learn, improve, excel, and evolve.
Initial Assignments (First 6 Months):
Dedicate 8+ weeks to commonFont team and client onboarding, including full-time “embed” work on all cF client engagements.
Develop and present recommendations for near-term (3-6 months), medium-term (6-12 months), and long-term (1-2 years) priorities and action steps to build and advance quality, efficiency, and creativity in cF’s service delivery.
Engage as a senior technical and/or client advisor on select strategic accounts.
Partner on solutions design and selling for select new business opportunities.
Qualities & Culture:
We seek those who are:
Leaders
Motivated to help and serve others
Curious and driven to learn and do
Ambitious in your personal and professional growth and in the role you play in an organization
Highly analytical and compelled to perfect even the smallest details
Solvers of challenging problems, exercising grit and perseverance in the face of obstacles
Hard workers
Great listeners who also possess exceptional written and verbal communication skills
Committed to producing exceptional results in a fast-paced, evolving, and high-output environment
Passionate and positive thinkers
People with whom we want to work (kind, caring, empathetic, collaborative and humble)
You also should have:
Minimum of a 4-year college degree; Master’s degree or MBA preferred
Demonstrated experience leading, managing, and inspiring teams
8+ years of experience building and managing strategic client relationships
8+ years of experience designing and leading successful technical engagements
A demonstrated interest in technology, including adeptness with technical concepts and an ability to learn new technology applications. Direct experience with Medallia software is highly valued.
A demonstrated passion for professional services, including building teams and developing and selling services to clients
Location:
Preferred location is based out of commonFont’s headquarters in Bozeman, Montana; experienced candidates located in San Francisco or New York City also will be considered
Expected travel: 25%
Interested? Apply on our website:
commonFont Recruiting & Hiring here
Description: Develop, characterize, and optimize electrochemical processes for process and equipment demonstrations, customer evaluations, and process of record (POR) generation and characterization. Liaise with partners and customers for development programs. Support internal and field customers with up to 20% travel. An opportunity to join a rapidly growing organization. This position reports to the Senior Applications Manager. This is NOT an entry level position
Responsibilities:
Characterize and optimize electroplating and related wet-chemical processes for semiconductor device manufacture.
Evaluate process materials and hardware for continuous improvement
Work closely with design and modeling staff to improve existing, and develop new hardware
Set-up, perform and manage Customer and Partner demonstrations and evaluations
Provide training to new customers on basic electrochemical processes and operations
Establish and maintain baseline processes (PORs)
Provide occasional on-site customer/field applications support
Provide process engineering perspective and contribute to continuous improvement teams
Start-up and qualify new tools and processes at customer sites
Characterize results using a suite of analytical instruments and methods
Design experiments and analyze results
Generate demonstration reports
Provide input into product and process roadmap
Requirements:
2+ years of process experience with semiconductor electroplating processes, materials, and hardware
Bachelor’s degree in Chemical, Materials, or a similar Engineering/Science based curriculum
Ability to safely work with hazardous chemicals in a cleanroom environment
Strong analytical and statistical skills
Strong project mgmt & communication skills, ability to project a positive, confidence building presence.
Self-starter: self-reliant person who can work independently and coordinate with a geographically dispersed team to drive projects to success
Experience interfacing with customers to define requirements and resolve field issues. Good interpersonal skills.
Authorization to work in the US
Ability to travel within the US and internationally to support customers. Travel anticipated to be no more than 20% on average.
C ompensation:
Salary: Highly competitive salary commensurate with skills and experience
Benefits: Medical, Dental and Vision Insurance, Medical Savings Account, 401k Program with matching funds, PTO, Profit Sharing
Relocation assistance
Aug 26, 2018
Full time
Description: Develop, characterize, and optimize electrochemical processes for process and equipment demonstrations, customer evaluations, and process of record (POR) generation and characterization. Liaise with partners and customers for development programs. Support internal and field customers with up to 20% travel. An opportunity to join a rapidly growing organization. This position reports to the Senior Applications Manager. This is NOT an entry level position
Responsibilities:
Characterize and optimize electroplating and related wet-chemical processes for semiconductor device manufacture.
Evaluate process materials and hardware for continuous improvement
Work closely with design and modeling staff to improve existing, and develop new hardware
Set-up, perform and manage Customer and Partner demonstrations and evaluations
Provide training to new customers on basic electrochemical processes and operations
Establish and maintain baseline processes (PORs)
Provide occasional on-site customer/field applications support
Provide process engineering perspective and contribute to continuous improvement teams
Start-up and qualify new tools and processes at customer sites
Characterize results using a suite of analytical instruments and methods
Design experiments and analyze results
Generate demonstration reports
Provide input into product and process roadmap
Requirements:
2+ years of process experience with semiconductor electroplating processes, materials, and hardware
Bachelor’s degree in Chemical, Materials, or a similar Engineering/Science based curriculum
Ability to safely work with hazardous chemicals in a cleanroom environment
Strong analytical and statistical skills
Strong project mgmt & communication skills, ability to project a positive, confidence building presence.
Self-starter: self-reliant person who can work independently and coordinate with a geographically dispersed team to drive projects to success
Experience interfacing with customers to define requirements and resolve field issues. Good interpersonal skills.
Authorization to work in the US
Ability to travel within the US and internationally to support customers. Travel anticipated to be no more than 20% on average.
C ompensation:
Salary: Highly competitive salary commensurate with skills and experience
Benefits: Medical, Dental and Vision Insurance, Medical Savings Account, 401k Program with matching funds, PTO, Profit Sharing
Relocation assistance
Human Resource Development Council is an Equal Opportunity Employer
We consider applicants for all positions on the basis of qualifications and without regard to race, color, religion, sex, national origin, gender, marital status, veteran status, disability, sexual orientation and any other legally protected status.
Job Summary: The Big Sky Community Housing Trust Director will serve as the HRDC local staff person for the Big Sky Community Housing Trust (BSCHT). The position will be responsible for the overall operation and administration of the BSCHT and programs, including the Community Land Trust, Down-payment assistance program, asset management, and providing expertise and leadership to the BSCHT advisory council. Additional responsibilities will include organizational management, customer, community and donor relations, facilitation of the advisory council, fund development, outreach and education, financial management, and identification and implementation of strategic priorities. Together with the HRDC Board of Directors, BSCHT Advisory Council, and HRDC staff provide vision and leadership for the organization and assist with strategic and policy planning and development.
Specific Duties and Responsibilities:
Program Management:
Provide project management oversight of all current and potential BSCHT projects
Work with BSCHT Advisory Council and Community Development staff to design and implement the multi-year strategies and goals of the BSCHT Action Plan
Monitor contractual agreements for compliance
Maintain complete records regarding the status of all BSCHT projects and the activities associated with each project
Inform BSCHT Advisory Council regarding negotiations, contracts and due diligence
Direct work with local partners and jurisdictions
Serve as local administrative contact for BSCHT projects
Attend appropriate meetings, workshops, and conferences as required
Gain approval of an annual work plan, including the development of strategic partnerships and collaborations
Outreach:
Work with BSCHT Advisory Council, staff and volunteers to oversee and coordinate outreach to partners, local and state governments, the media, Land Trust members, customers and the public at-large
Participate and partner with other local agencies on issues of common interest
Craft and monitor dialogue that is shared externally at public forums, through media or at partner meetings
Compliance:
Responsible for gathering, tracking and timely submission of required returns and reports on BSCHT projects
Oversee and ensure compliance with state and federal housing requirements
Observe bylaws and alert the BSCHT Advisory Council when changes may be necessary
Demonstrate working knowledge of affordable and workforce housing programs’ best practices, stewardship, compliance, funding mechanisms, target markets, and requirements, including, but not limited to: Land Trusts, affordable rentals, and emergency housing.
Budget:
Prepare information related to the development and maintenance of budgets for review, approval, and implementation by the Director
Prepare budget updates and projections as required
Monitor all activities to meet budget
Coordinate with Fiscal Department to assure compliance with fund restrictions, allocations and financial policies
Review and approve vendor claims for payment.
Reporting:
Prepares grant packages for review by Associate Director and submittal to funding source
Compile the Annual Report, program overviews, dashboards, and other agency reports
Assist Associate Director with compiling data for, writing, and updating Community Needs Assessment
Generate reports for the Associate Director as required
Provide documentation, record keeping, and data entry support as needed
Knowledge Skills and Abilities
Language Skills:
Read and comprehend basic instructions and present information to others
Read, interpret, and write routine reports and correspondence
Interpret and write general business documents or technical procedures
Ability to effectively communicate orally and in writing
Ability to read, interpret, and implement financial reports, governmental regulations, rules, and procedure manuals
Strong public speaking skills, networking and staff and board communications
Mathematical/ Money Handling Skills:
Basic counting skills
Add, subtract, multiply, and divide simple numbers
Handle small amounts of cash
Calculate figures and amounts applying concepts of basic algebra
Reasoning Ability:
Ability to define problems, collect data, establish facts, and draw valid conclusions
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form;
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists;
Computer Skills:
Words per minute computer keyboard required: Demonstrate proficiency
10-Key strokes per minute data entry required: Demonstrate proficiency
Specialized Office Equipment:
Operate scanner to capture text or graphics and save or import them in application program for further use
Operate 10-key calculator to add, subtract, divide or multiply numbers
Operate multi-line telephone to place, receive or transfer calls or to retrieve voice mail messages
Computer Software and Operating Systems:
Utilize computer spreadsheet (Excel, Google Sheets) to input, format and edit data and save, print, or transmit data
Utilize computer word processing (Word, Google Docs) to input, format and edit documents and save, print, or transmit documents
Utilize computer data bases to create data files, input, format and edit data and save, print, or transmit data
Utilize computer internet/ e-mail (Internet Explorer, Chrome, Gmail) to access, send, retrieve, save, print, or transmit documents, or data files
Utilize computer graphics software (Photoshop, Illustrator) to input, modify, and edit computer photos and graphic files
Operate personal computer with Windows operating system to start programs, input, format and edit data files and print or transmit data
Utilize proprietary, custom or online programs such as Salesforce and/or HomeKeeper or data bases to edit, format and input data, save, print, or transmit data.
Specialized Tools (Non-Computer):
Not Applicable
HRDC, Professional or Governmental Policies and Regulations:
All pertinent state and federal housing regulations and laws.
HRDC, Big Sky Community Housing Trust, Big Sky Resort Area District, Montana Board of Housing, Low Income Housing Tax Credits, Community Land Trust, and HUD policies and procedures.
Drivers Licenses Required for Performing this Position:
Montana Class D Driver License and appropriate insurance
Professional Licenses or Certifications Required by Law, Rule or Regulation for Performing this Position:
None
Professional Licenses or Certifications that would be useful but are not required:
All State and Federal certifications required per funding sources must be obtained within 6 months of requirement. Failure to obtain certification can result in termination of employment.
Must obtain Homeownership Counseling Certfication for Program Managers and Executive Directors from Neighborworks or complete an alternate, pre-approved training within 6 months of employment date.
Other Required Knowledge, Skills or Abilities:
Understanding of Community Land Trust history, principles, practices and activities
Familiarity with Big Sky community or similar resort community and associated housing issues
Experience with fundraising, grant writing and community development
Ability to effectively work and communicate promptly with a wide range of individuals from all socio-economic group
Ability work with minimal supervision and effectively design strategic short term and long term goals: manage work flow to meet those goals.
Ability to respond effectively to the most sensitive inquiries or complaints from customers or claimants
Ability to present self and organization in a positive professional manner
Demonstrated ability to communicate and function with other professionals, community groups, staff, parents and children
Strong organizational skills and ability to prioritize tasks, demonstrated success in project management
Ability to effectively supervise employee
Demonstrated knowledge of applicable confidentiality guidelines and regulations
Ability to maintain absolute confidence with privileged information
Essential Physical, Mental and Emotional Requirements of this Position:
The following physical, mental and emotional abilities are considered essential to perform the duties listed above:
While performing the duties of this job, the employee is frequently required to stand; walk; sit for extended periods of time; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk and hear.
The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
The incumbent must be able to perform multiple tasks simultaneously, must be able to work under time and/or deadline pressures.
Education and Experience
Education: The following course(s) of study or class work usually provides the required knowledge skills and abilities to perform the duties of this position:
Bachelor’s degree from four‑year college or university in a relevant field of study
Demonstrated equivalent relevant experience may be considered in lieu of degree.
Experience: The following kinds of experience usually provide the required knowledge skills and abilities to perform the duties of this position:
At least five years of experience in a non-profit housing, community development or other
At least five years supervisory experience desired
Experience working collaboratively with and reporting to a Board of Directors and/or Advisory Counsel.
Demonstrated experience in housing and housing development in the affordable housing arena
Experience working with federal, county, and city housing agencies, including an understanding of real estate finance and/or development.
Experience interacting with a variety of constituencies, including but not limited to Board, Council, staff, members, donors, volunteers, homeowners, municipal and state officials, media, attorneys, real estate professionals, contractors and developers, and the general public
Demonstrated successful budget development and management
Section III – Supervision
Supervision Received:
This position operates under general supervision. The incumbent’s work is primarily assigned by daily workflow and operations. The incumbent is authorized to make decisions as to the timing and sequence of work and the work is performed according to established policies and procedures and/or within applicable laws, rules and regulations governing the tasks being performed.
This position supervises the following position(s):
May supervise subordinate administrative support staff, interns or volunteers.
This position has the following supervisory responsibilities :
This position may have responsibility for assigning and checking work and recommends hiring, disciplining, pay adjustments or status changes
Section IV – Decisions
Impact of Decisions and Errors Made by Position:
Decisions, final recommendations and/or errors affect continuation of existing Programs with respect to federal, state and county compliance
Judgment Required to Make Decisions:
Requires judgment from time to time in the application of broader aspects of established practices to problems and situations not falling clearly or concisely within the limitations of accepted standards or precedents.
Exception Authority:
This position cannot authorize exceptions to policy or procedure.
Section V – Financial Responsibility
Handles cash or checks:
May handle petty cash
Prepare purchase orders for review and approval by supervisor, ensuring proper coding of payment requests according to current funding available and associated contract eligibility requirements
Monitor expenditures and revenue
Under the direction of the Community Development Director, updates monthly budget.
Section VI – Personal Contacts
The incumbent is responsible for the following personal contacts (either in oral or written form) when performing the Duties and Responsibilities of the Position:
Daily interaction with the public or consumers
Interacts with program managers, executives, BSCHT Advisory council, HRDC board and/or committees several times a year
Interacts with representatives of other service providers on a weekly or more frequent basis
Interacts with funding agencies to provide information or exchange facts
Interacts with governmental compliance or auditors to provide information or exchange facts
Confidentiality:
The incumbent has full and complete access to reports, records, and client files within the program where utmost judgment is required.
The incumbent may have access to salary information for HRDC support staff.
If this confidential information were disclosed it may be detrimental to agency/client interests. Release of such information may also violate disclosure laws.
Section VII – Working Conditions
The incumbent is exposed to the following unusual, potentially hazardous or unpleasant working conditions:
Works in temperature controlled office environment
Monthly or less frequent operation of a motor vehicle under all weather conditions
Monthly or less frequent exposure to angry or violent clients or volunteers
If you wish to apply for this position you MUST do so directly through the website ( http://hrdc.bamboohr.com/jobs/ ). If you apply through any other source, your application WILL NOT be complete and you will therefore not be considered for the position.
Aug 24, 2018
Full time
Human Resource Development Council is an Equal Opportunity Employer
We consider applicants for all positions on the basis of qualifications and without regard to race, color, religion, sex, national origin, gender, marital status, veteran status, disability, sexual orientation and any other legally protected status.
Job Summary: The Big Sky Community Housing Trust Director will serve as the HRDC local staff person for the Big Sky Community Housing Trust (BSCHT). The position will be responsible for the overall operation and administration of the BSCHT and programs, including the Community Land Trust, Down-payment assistance program, asset management, and providing expertise and leadership to the BSCHT advisory council. Additional responsibilities will include organizational management, customer, community and donor relations, facilitation of the advisory council, fund development, outreach and education, financial management, and identification and implementation of strategic priorities. Together with the HRDC Board of Directors, BSCHT Advisory Council, and HRDC staff provide vision and leadership for the organization and assist with strategic and policy planning and development.
Specific Duties and Responsibilities:
Program Management:
Provide project management oversight of all current and potential BSCHT projects
Work with BSCHT Advisory Council and Community Development staff to design and implement the multi-year strategies and goals of the BSCHT Action Plan
Monitor contractual agreements for compliance
Maintain complete records regarding the status of all BSCHT projects and the activities associated with each project
Inform BSCHT Advisory Council regarding negotiations, contracts and due diligence
Direct work with local partners and jurisdictions
Serve as local administrative contact for BSCHT projects
Attend appropriate meetings, workshops, and conferences as required
Gain approval of an annual work plan, including the development of strategic partnerships and collaborations
Outreach:
Work with BSCHT Advisory Council, staff and volunteers to oversee and coordinate outreach to partners, local and state governments, the media, Land Trust members, customers and the public at-large
Participate and partner with other local agencies on issues of common interest
Craft and monitor dialogue that is shared externally at public forums, through media or at partner meetings
Compliance:
Responsible for gathering, tracking and timely submission of required returns and reports on BSCHT projects
Oversee and ensure compliance with state and federal housing requirements
Observe bylaws and alert the BSCHT Advisory Council when changes may be necessary
Demonstrate working knowledge of affordable and workforce housing programs’ best practices, stewardship, compliance, funding mechanisms, target markets, and requirements, including, but not limited to: Land Trusts, affordable rentals, and emergency housing.
Budget:
Prepare information related to the development and maintenance of budgets for review, approval, and implementation by the Director
Prepare budget updates and projections as required
Monitor all activities to meet budget
Coordinate with Fiscal Department to assure compliance with fund restrictions, allocations and financial policies
Review and approve vendor claims for payment.
Reporting:
Prepares grant packages for review by Associate Director and submittal to funding source
Compile the Annual Report, program overviews, dashboards, and other agency reports
Assist Associate Director with compiling data for, writing, and updating Community Needs Assessment
Generate reports for the Associate Director as required
Provide documentation, record keeping, and data entry support as needed
Knowledge Skills and Abilities
Language Skills:
Read and comprehend basic instructions and present information to others
Read, interpret, and write routine reports and correspondence
Interpret and write general business documents or technical procedures
Ability to effectively communicate orally and in writing
Ability to read, interpret, and implement financial reports, governmental regulations, rules, and procedure manuals
Strong public speaking skills, networking and staff and board communications
Mathematical/ Money Handling Skills:
Basic counting skills
Add, subtract, multiply, and divide simple numbers
Handle small amounts of cash
Calculate figures and amounts applying concepts of basic algebra
Reasoning Ability:
Ability to define problems, collect data, establish facts, and draw valid conclusions
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form;
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists;
Computer Skills:
Words per minute computer keyboard required: Demonstrate proficiency
10-Key strokes per minute data entry required: Demonstrate proficiency
Specialized Office Equipment:
Operate scanner to capture text or graphics and save or import them in application program for further use
Operate 10-key calculator to add, subtract, divide or multiply numbers
Operate multi-line telephone to place, receive or transfer calls or to retrieve voice mail messages
Computer Software and Operating Systems:
Utilize computer spreadsheet (Excel, Google Sheets) to input, format and edit data and save, print, or transmit data
Utilize computer word processing (Word, Google Docs) to input, format and edit documents and save, print, or transmit documents
Utilize computer data bases to create data files, input, format and edit data and save, print, or transmit data
Utilize computer internet/ e-mail (Internet Explorer, Chrome, Gmail) to access, send, retrieve, save, print, or transmit documents, or data files
Utilize computer graphics software (Photoshop, Illustrator) to input, modify, and edit computer photos and graphic files
Operate personal computer with Windows operating system to start programs, input, format and edit data files and print or transmit data
Utilize proprietary, custom or online programs such as Salesforce and/or HomeKeeper or data bases to edit, format and input data, save, print, or transmit data.
Specialized Tools (Non-Computer):
Not Applicable
HRDC, Professional or Governmental Policies and Regulations:
All pertinent state and federal housing regulations and laws.
HRDC, Big Sky Community Housing Trust, Big Sky Resort Area District, Montana Board of Housing, Low Income Housing Tax Credits, Community Land Trust, and HUD policies and procedures.
Drivers Licenses Required for Performing this Position:
Montana Class D Driver License and appropriate insurance
Professional Licenses or Certifications Required by Law, Rule or Regulation for Performing this Position:
None
Professional Licenses or Certifications that would be useful but are not required:
All State and Federal certifications required per funding sources must be obtained within 6 months of requirement. Failure to obtain certification can result in termination of employment.
Must obtain Homeownership Counseling Certfication for Program Managers and Executive Directors from Neighborworks or complete an alternate, pre-approved training within 6 months of employment date.
Other Required Knowledge, Skills or Abilities:
Understanding of Community Land Trust history, principles, practices and activities
Familiarity with Big Sky community or similar resort community and associated housing issues
Experience with fundraising, grant writing and community development
Ability to effectively work and communicate promptly with a wide range of individuals from all socio-economic group
Ability work with minimal supervision and effectively design strategic short term and long term goals: manage work flow to meet those goals.
Ability to respond effectively to the most sensitive inquiries or complaints from customers or claimants
Ability to present self and organization in a positive professional manner
Demonstrated ability to communicate and function with other professionals, community groups, staff, parents and children
Strong organizational skills and ability to prioritize tasks, demonstrated success in project management
Ability to effectively supervise employee
Demonstrated knowledge of applicable confidentiality guidelines and regulations
Ability to maintain absolute confidence with privileged information
Essential Physical, Mental and Emotional Requirements of this Position:
The following physical, mental and emotional abilities are considered essential to perform the duties listed above:
While performing the duties of this job, the employee is frequently required to stand; walk; sit for extended periods of time; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk and hear.
The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
The incumbent must be able to perform multiple tasks simultaneously, must be able to work under time and/or deadline pressures.
Education and Experience
Education: The following course(s) of study or class work usually provides the required knowledge skills and abilities to perform the duties of this position:
Bachelor’s degree from four‑year college or university in a relevant field of study
Demonstrated equivalent relevant experience may be considered in lieu of degree.
Experience: The following kinds of experience usually provide the required knowledge skills and abilities to perform the duties of this position:
At least five years of experience in a non-profit housing, community development or other
At least five years supervisory experience desired
Experience working collaboratively with and reporting to a Board of Directors and/or Advisory Counsel.
Demonstrated experience in housing and housing development in the affordable housing arena
Experience working with federal, county, and city housing agencies, including an understanding of real estate finance and/or development.
Experience interacting with a variety of constituencies, including but not limited to Board, Council, staff, members, donors, volunteers, homeowners, municipal and state officials, media, attorneys, real estate professionals, contractors and developers, and the general public
Demonstrated successful budget development and management
Section III – Supervision
Supervision Received:
This position operates under general supervision. The incumbent’s work is primarily assigned by daily workflow and operations. The incumbent is authorized to make decisions as to the timing and sequence of work and the work is performed according to established policies and procedures and/or within applicable laws, rules and regulations governing the tasks being performed.
This position supervises the following position(s):
May supervise subordinate administrative support staff, interns or volunteers.
This position has the following supervisory responsibilities :
This position may have responsibility for assigning and checking work and recommends hiring, disciplining, pay adjustments or status changes
Section IV – Decisions
Impact of Decisions and Errors Made by Position:
Decisions, final recommendations and/or errors affect continuation of existing Programs with respect to federal, state and county compliance
Judgment Required to Make Decisions:
Requires judgment from time to time in the application of broader aspects of established practices to problems and situations not falling clearly or concisely within the limitations of accepted standards or precedents.
Exception Authority:
This position cannot authorize exceptions to policy or procedure.
Section V – Financial Responsibility
Handles cash or checks:
May handle petty cash
Prepare purchase orders for review and approval by supervisor, ensuring proper coding of payment requests according to current funding available and associated contract eligibility requirements
Monitor expenditures and revenue
Under the direction of the Community Development Director, updates monthly budget.
Section VI – Personal Contacts
The incumbent is responsible for the following personal contacts (either in oral or written form) when performing the Duties and Responsibilities of the Position:
Daily interaction with the public or consumers
Interacts with program managers, executives, BSCHT Advisory council, HRDC board and/or committees several times a year
Interacts with representatives of other service providers on a weekly or more frequent basis
Interacts with funding agencies to provide information or exchange facts
Interacts with governmental compliance or auditors to provide information or exchange facts
Confidentiality:
The incumbent has full and complete access to reports, records, and client files within the program where utmost judgment is required.
The incumbent may have access to salary information for HRDC support staff.
If this confidential information were disclosed it may be detrimental to agency/client interests. Release of such information may also violate disclosure laws.
Section VII – Working Conditions
The incumbent is exposed to the following unusual, potentially hazardous or unpleasant working conditions:
Works in temperature controlled office environment
Monthly or less frequent operation of a motor vehicle under all weather conditions
Monthly or less frequent exposure to angry or violent clients or volunteers
If you wish to apply for this position you MUST do so directly through the website ( http://hrdc.bamboohr.com/jobs/ ). If you apply through any other source, your application WILL NOT be complete and you will therefore not be considered for the position.
About the Role Figure is a financial technology company with the mission of leveraging blockchain, AI and advanced analytics to unlock new access points for consumer credit products that can transform the financial lives of our customers. We provide home equity release solutions, including home equity lines of credit, home improvement loans and home buy-lease back offering for retirement. Concurrently, we are building a blockchain protocol for the origination, custody, trading and securitization of whole loans and other assets.
We are a group of passionate innovators and serial entrepreneurs with a proven track record of creating billions of dollars in value in the FinTech space. We are targeting significant growth and milestones in the next few years, and are looking to hire exceptional talent.
Figure is looking for a Software Development Engineer in Test (SDET) to join our group of talented engineers. SDETs are critical members of the team ensuring we are delivering quality products to our consumers. In this role, you'll build and utilize cutting-edge testing tools in an agile environment to plan and conduct testing of our brand new and innovative software products. We are in the early stages of development, so many of the test frameworks are not solidified. This is an opportunity to shape how we at Figure test and measure the quality of our codebases.
If you like working in a fast paced, startup environment with passionate, innovative engineers, join our team!
What You'll Do:
Learn about Figure’s products and the desired customer workflow, advocating for quality and an excellent customer experience
Write test plans and test cases for assigned features
Work closely with the development team to analyze, debug and resolve any issues
Design and develop test plans; test cases based upon functional and design specifications
Contribute to a positive and collaborative team environment within Engineering and across other teams and stakeholders
Identify and evangelize the most effective and efficient ways to test the product
Influence and communicate effectively with development teams, managers and non-technical audiences including senior product and business management
Monitor, investigate and identify problems with production components, processes, help development diagnose and test fixes
Continuously look for and identify ways to improve the testing cycle and as a critical part of the SDET Team
Break things so we can fix them prior to launching a new product
Build testing frameworks to test all aspects of the application, including load testing, api testing and memory profiling
Below are the current languages and frameworks in place today:
Languages: Kotlin, Java, Angular/React ES6 (ECMAScript)
Frameworks: JIRA for project tracking, Jenkins for test automation
What we look for:
BS in Computer Science or related field
4+ years of Quality Assurance, test engineering, or development experience, working in an agile environment
Ability to work collaboratively to identify and solve problems across distributed teams with strong communication skills
Knowledge of testing interfaces and distributed systems
Ability to create, execute, and properly communicate automated and manual test plans
Proven ability to build, maintain and configure testing environments
Self motivation to continue growing your skills as an Engineer and push for quality products in a fast paced environment
Previous experience testing cloud-based applications or distributed systems
Benefits to you
Competitive salary based on experience and skills
Firm-wide 25% bonus target
Competitive stock options package as an early member of the team
A flexible paid time off and vacation policy
Comprehensive health, vision, dental insurance
Company FSA
Commuter benefits
And much more to come!
Aug 23, 2018
Full time
About the Role Figure is a financial technology company with the mission of leveraging blockchain, AI and advanced analytics to unlock new access points for consumer credit products that can transform the financial lives of our customers. We provide home equity release solutions, including home equity lines of credit, home improvement loans and home buy-lease back offering for retirement. Concurrently, we are building a blockchain protocol for the origination, custody, trading and securitization of whole loans and other assets.
We are a group of passionate innovators and serial entrepreneurs with a proven track record of creating billions of dollars in value in the FinTech space. We are targeting significant growth and milestones in the next few years, and are looking to hire exceptional talent.
Figure is looking for a Software Development Engineer in Test (SDET) to join our group of talented engineers. SDETs are critical members of the team ensuring we are delivering quality products to our consumers. In this role, you'll build and utilize cutting-edge testing tools in an agile environment to plan and conduct testing of our brand new and innovative software products. We are in the early stages of development, so many of the test frameworks are not solidified. This is an opportunity to shape how we at Figure test and measure the quality of our codebases.
If you like working in a fast paced, startup environment with passionate, innovative engineers, join our team!
What You'll Do:
Learn about Figure’s products and the desired customer workflow, advocating for quality and an excellent customer experience
Write test plans and test cases for assigned features
Work closely with the development team to analyze, debug and resolve any issues
Design and develop test plans; test cases based upon functional and design specifications
Contribute to a positive and collaborative team environment within Engineering and across other teams and stakeholders
Identify and evangelize the most effective and efficient ways to test the product
Influence and communicate effectively with development teams, managers and non-technical audiences including senior product and business management
Monitor, investigate and identify problems with production components, processes, help development diagnose and test fixes
Continuously look for and identify ways to improve the testing cycle and as a critical part of the SDET Team
Break things so we can fix them prior to launching a new product
Build testing frameworks to test all aspects of the application, including load testing, api testing and memory profiling
Below are the current languages and frameworks in place today:
Languages: Kotlin, Java, Angular/React ES6 (ECMAScript)
Frameworks: JIRA for project tracking, Jenkins for test automation
What we look for:
BS in Computer Science or related field
4+ years of Quality Assurance, test engineering, or development experience, working in an agile environment
Ability to work collaboratively to identify and solve problems across distributed teams with strong communication skills
Knowledge of testing interfaces and distributed systems
Ability to create, execute, and properly communicate automated and manual test plans
Proven ability to build, maintain and configure testing environments
Self motivation to continue growing your skills as an Engineer and push for quality products in a fast paced environment
Previous experience testing cloud-based applications or distributed systems
Benefits to you
Competitive salary based on experience and skills
Firm-wide 25% bonus target
Competitive stock options package as an early member of the team
A flexible paid time off and vacation policy
Comprehensive health, vision, dental insurance
Company FSA
Commuter benefits
And much more to come!
About the Role Figure is a financial technology company with the mission of leveraging blockchain, AI and advanced analytics to unlock new access points for consumer credit products that can transform the financial lives of our customers. We provide home equity release solutions, including home equity lines of credit, home improvement loans and home buy-lease back offering for retirement. Concurrently, we are building a blockchain protocol for the origination, custody, trading and securitization of whole loans and other assets.
We are a group of passionate innovators and serial entrepreneurs with a proven track record of creating billions of dollars in value in the FinTech space. Based on prior company performance we are targeting significant growth and milestones in the next few years, and are looking to hire exceptional talent. As a member of the our engineering team, you will be contributing to the product vision and development from day one.
A successful member of the Figure engineering team embraces formidable goals and excels at delivering solutions in a responsive and communicative fashion. We use Kubernetes across multiple cloud providers making security, scalability, and change management of the utmost importance. To deliver solutions, infrastructure as code is a necessity, and Terraform provides IaC for our foundation of instances, databases, and networks.
Responsibilities:
Driven producer of innovative tech solutions adhering to iterative principles
Originate, champion and execute on new ideas for projects
Collaborate with project leads and and other software developers across multiple teams and projects
Leader in a fast-paced fail-fast environment
Requirements:
Proficiency managing infrastructure within a enterprise data center or cloud based data center
Proficiency implementing infrastructure from the ground up with code. IaC - http://bit.ly/2BkHDAF
Proficiency in securing data using cryptographic best practices
Proficiency in securing enterprise networks
Preferences:
Bachelor's degree from a fully-accredited college or university, Computer Science major
Proficiency managing cloud data centers
Proficiency provisioning cloud data stores and maintenance of production data at scale
Proficiency in managing Kubernetes clusters
Familiarity with Helm or Kustomize
Familiarity with any of Redis, Kafka, Postgres, Hyperledger, Kong, JWT, Nginx,
Familiarity with Terraform or another equivalent IaC framework.
Familiarity with Iterative Software Development “If it’s not in production we aren’t iterating.”
Ability to thrive in a fast-paced growing company
Ability to drive a project from concept to release
Benefits:
Competitive salary based on experience and skills
Firm-wide 25% bonus target
Competitive stock options package as an early member of the team
A flexible paid time off and vacation policy
Comprehensive health, vision, dental insurance
Company FSA
Commuter benefits
And much more to come
Aug 23, 2018
Full time
About the Role Figure is a financial technology company with the mission of leveraging blockchain, AI and advanced analytics to unlock new access points for consumer credit products that can transform the financial lives of our customers. We provide home equity release solutions, including home equity lines of credit, home improvement loans and home buy-lease back offering for retirement. Concurrently, we are building a blockchain protocol for the origination, custody, trading and securitization of whole loans and other assets.
We are a group of passionate innovators and serial entrepreneurs with a proven track record of creating billions of dollars in value in the FinTech space. Based on prior company performance we are targeting significant growth and milestones in the next few years, and are looking to hire exceptional talent. As a member of the our engineering team, you will be contributing to the product vision and development from day one.
A successful member of the Figure engineering team embraces formidable goals and excels at delivering solutions in a responsive and communicative fashion. We use Kubernetes across multiple cloud providers making security, scalability, and change management of the utmost importance. To deliver solutions, infrastructure as code is a necessity, and Terraform provides IaC for our foundation of instances, databases, and networks.
Responsibilities:
Driven producer of innovative tech solutions adhering to iterative principles
Originate, champion and execute on new ideas for projects
Collaborate with project leads and and other software developers across multiple teams and projects
Leader in a fast-paced fail-fast environment
Requirements:
Proficiency managing infrastructure within a enterprise data center or cloud based data center
Proficiency implementing infrastructure from the ground up with code. IaC - http://bit.ly/2BkHDAF
Proficiency in securing data using cryptographic best practices
Proficiency in securing enterprise networks
Preferences:
Bachelor's degree from a fully-accredited college or university, Computer Science major
Proficiency managing cloud data centers
Proficiency provisioning cloud data stores and maintenance of production data at scale
Proficiency in managing Kubernetes clusters
Familiarity with Helm or Kustomize
Familiarity with any of Redis, Kafka, Postgres, Hyperledger, Kong, JWT, Nginx,
Familiarity with Terraform or another equivalent IaC framework.
Familiarity with Iterative Software Development “If it’s not in production we aren’t iterating.”
Ability to thrive in a fast-paced growing company
Ability to drive a project from concept to release
Benefits:
Competitive salary based on experience and skills
Firm-wide 25% bonus target
Competitive stock options package as an early member of the team
A flexible paid time off and vacation policy
Comprehensive health, vision, dental insurance
Company FSA
Commuter benefits
And much more to come
About the Role Figure is a financial technology company with the mission of leveraging blockchain, AI and advanced analytics to unlock new access points for consumer credit products that can transform the financial lives of our customers. We provide home equity release solutions, including home equity lines of credit, home improvement loans and home buy-lease back offering for retirement. Concurrently, we are building a blockchain protocol for the origination, custody, trading and securitization of whole loans and other assets.
We are a group of passionate innovators and serial entrepreneurs with a proven track record of creating billions of dollars in value in the FinTech space. We are targeting significant growth and milestones in the next few years, and are looking to hire exceptional talent.
What You’ll Do
Create beautiful web interfaces and interactions
Originate, champion, and execute on new ideas for projects
Collaborate with project leads and other software developers across multiple teams and projects
What We Look For
Bachelor's degree from a fully-accredited college or university, Computer Science major preferred
5+ years JavaScript programming experience with a modern JavaScript framework
Proficiency in semantic HTML and responsive web design
What We Prefer
Proficiency with ES6, React, Redux or equivalent FE stack
Proficiency with modern CSS styling tools and practices
Proficiency with front-end tooling, including npm, babel, and webpack
Proficiency in Continuous Integration (CI) and Continuous Deployment (CD)
Familiarity with Extreme Programming (XP)
Ability to thrive in a fast-paced growing company
Ability to drive a project from inception to completion
Benefits To You
Competitive salary based on experience and skills
Firm-wide 25% bonus target
Competitive stock options package as an early member of the team
A flexible paid time off and vacation policy
Comprehensive health, vision, dental insurance
Company FSA
Commuter benefits
And much more to come!
Aug 23, 2018
Full time
About the Role Figure is a financial technology company with the mission of leveraging blockchain, AI and advanced analytics to unlock new access points for consumer credit products that can transform the financial lives of our customers. We provide home equity release solutions, including home equity lines of credit, home improvement loans and home buy-lease back offering for retirement. Concurrently, we are building a blockchain protocol for the origination, custody, trading and securitization of whole loans and other assets.
We are a group of passionate innovators and serial entrepreneurs with a proven track record of creating billions of dollars in value in the FinTech space. We are targeting significant growth and milestones in the next few years, and are looking to hire exceptional talent.
What You’ll Do
Create beautiful web interfaces and interactions
Originate, champion, and execute on new ideas for projects
Collaborate with project leads and other software developers across multiple teams and projects
What We Look For
Bachelor's degree from a fully-accredited college or university, Computer Science major preferred
5+ years JavaScript programming experience with a modern JavaScript framework
Proficiency in semantic HTML and responsive web design
What We Prefer
Proficiency with ES6, React, Redux or equivalent FE stack
Proficiency with modern CSS styling tools and practices
Proficiency with front-end tooling, including npm, babel, and webpack
Proficiency in Continuous Integration (CI) and Continuous Deployment (CD)
Familiarity with Extreme Programming (XP)
Ability to thrive in a fast-paced growing company
Ability to drive a project from inception to completion
Benefits To You
Competitive salary based on experience and skills
Firm-wide 25% bonus target
Competitive stock options package as an early member of the team
A flexible paid time off and vacation policy
Comprehensive health, vision, dental insurance
Company FSA
Commuter benefits
And much more to come!
About the Role Figure is a financial technology company with the mission of leveraging blockchain, AI and advanced analytics to unlock new access points for consumer credit products that can transform the financial lives of our customers. We provide home equity release solutions, including home equity lines of credit, home improvement loans and home buy-lease back offering for retirement. Concurrently, we are building a blockchain protocol for the origination, custody, trading and securitization of whole loans and other assets.
We are a group of passionate innovators and serial entrepreneurs with a proven track record of creating billions of dollars in value in the FinTech space. We are targeting significant growth and milestones in the next few years, and are looking to hire exceptional talent.
What You’ll Do
Full development life-cycle from project spec to deployment
Originate, champion and execute on new ideas for projects
Collaborate with project leads and other software developers across multiple teams and projects
What We Look For
Bachelors degree from a fully-accredited college or university, Computer Science major preferred
5+ years Java programming experience
Proficiency in both SQL and MySQL
What We Prefer
Proficiency in JavaScript, jQuery, PostgreSQL, Scala, Play
Proficiency in Continuous Integration (CI) and Continuous Deployment (CD)
Familiarity with Extreme Programming (XP)
Ability to thrive in a fast-paced growing company
Ability to drive a project from inception to completion
Benefits To You
Competitive salary based on experience and skills
Firm-wide 25% bonus target
Competitive stock options package as an early member of the team
A flexible paid time off and vacation policy
Comprehensive health, vision, dental insurance
Company FSA
Commuter benefits
And much more to come!
Aug 23, 2018
Full time
About the Role Figure is a financial technology company with the mission of leveraging blockchain, AI and advanced analytics to unlock new access points for consumer credit products that can transform the financial lives of our customers. We provide home equity release solutions, including home equity lines of credit, home improvement loans and home buy-lease back offering for retirement. Concurrently, we are building a blockchain protocol for the origination, custody, trading and securitization of whole loans and other assets.
We are a group of passionate innovators and serial entrepreneurs with a proven track record of creating billions of dollars in value in the FinTech space. We are targeting significant growth and milestones in the next few years, and are looking to hire exceptional talent.
What You’ll Do
Full development life-cycle from project spec to deployment
Originate, champion and execute on new ideas for projects
Collaborate with project leads and other software developers across multiple teams and projects
What We Look For
Bachelors degree from a fully-accredited college or university, Computer Science major preferred
5+ years Java programming experience
Proficiency in both SQL and MySQL
What We Prefer
Proficiency in JavaScript, jQuery, PostgreSQL, Scala, Play
Proficiency in Continuous Integration (CI) and Continuous Deployment (CD)
Familiarity with Extreme Programming (XP)
Ability to thrive in a fast-paced growing company
Ability to drive a project from inception to completion
Benefits To You
Competitive salary based on experience and skills
Firm-wide 25% bonus target
Competitive stock options package as an early member of the team
A flexible paid time off and vacation policy
Comprehensive health, vision, dental insurance
Company FSA
Commuter benefits
And much more to come!
Join our Client Experience team! Do you enjoy assisting business professionals from all over the United States obtain the tools they need to operate? Do you excel at building relationships over the phone that reinforce trust and confidence? Do you find it rewarding to participate in and foster strong inter-department relationships that work toward a common goal?
Located above the Rocking R-Bar in Downtown Bozeman, TRG provides international insurance products to over 10,000 companies worldwide. Our innovative approach has positioned TRG as the market leader in consumer-direct US Customs Bonds.
Our Client Experience Specialists for New Business provide administrative support to our sales producers by assisting in client relations after the close of a sale as well as processing and filing the bond policies accurately and timely. Our producers rely on their CES to continue to foster the trust in TRG that the producer has developed by providing peak client service.
Responsibilities:
Process new bond sales per regulatory and company policies accurately and timely
Communicate regularly with Sales producers to foster effective and positive working relationships
Communicate timely and professionally with all clients, addressing all client needs in the expected manner per company policy and procedures
Provide administrative support to other CES or administrative departments as necessary or time permits
Requirements:
Ability to foster strong relationships over the phone with clients and in person with co-workers throughout all departments
Ability to multi-task in a fast-paced, team environment and maintain composure and efficiency with deadlines and fluctuating workload cycles
Above average proficiency in learning and utilizing new computer software programs
Extraordinary written and verbal communication skills
Desire to learn and master the international insurance industry
Benefits:
Group Health, Dental and Vision plans
Company sponsored 401(k) plan
Casual dress code
Personal Time Off, 15 day accrual schedule in your first year plus 8 company holidays
Customizable schedule within a 40 hour week, Monday through Friday, 7:00am to 4:30pm with an hour or half hour lunch
Montana Living; Blue-river fly-fishing rivers, world class skiing, hiking, hunting
Job Type: Full-time
Non-exempt/hourly annualized compensation: $30,000.00/year
Aug 22, 2018
Full time
Join our Client Experience team! Do you enjoy assisting business professionals from all over the United States obtain the tools they need to operate? Do you excel at building relationships over the phone that reinforce trust and confidence? Do you find it rewarding to participate in and foster strong inter-department relationships that work toward a common goal?
Located above the Rocking R-Bar in Downtown Bozeman, TRG provides international insurance products to over 10,000 companies worldwide. Our innovative approach has positioned TRG as the market leader in consumer-direct US Customs Bonds.
Our Client Experience Specialists for New Business provide administrative support to our sales producers by assisting in client relations after the close of a sale as well as processing and filing the bond policies accurately and timely. Our producers rely on their CES to continue to foster the trust in TRG that the producer has developed by providing peak client service.
Responsibilities:
Process new bond sales per regulatory and company policies accurately and timely
Communicate regularly with Sales producers to foster effective and positive working relationships
Communicate timely and professionally with all clients, addressing all client needs in the expected manner per company policy and procedures
Provide administrative support to other CES or administrative departments as necessary or time permits
Requirements:
Ability to foster strong relationships over the phone with clients and in person with co-workers throughout all departments
Ability to multi-task in a fast-paced, team environment and maintain composure and efficiency with deadlines and fluctuating workload cycles
Above average proficiency in learning and utilizing new computer software programs
Extraordinary written and verbal communication skills
Desire to learn and master the international insurance industry
Benefits:
Group Health, Dental and Vision plans
Company sponsored 401(k) plan
Casual dress code
Personal Time Off, 15 day accrual schedule in your first year plus 8 company holidays
Customizable schedule within a 40 hour week, Monday through Friday, 7:00am to 4:30pm with an hour or half hour lunch
Montana Living; Blue-river fly-fishing rivers, world class skiing, hiking, hunting
Job Type: Full-time
Non-exempt/hourly annualized compensation: $30,000.00/year
WHO WE ARE LOOKING FOR We are in search of an innovative Marketing Manager who can wear many hats, will positively enhance our work culture, and is eager to realize their full potential. Our ideal candidate is a self-starter with extensive experience in content-rich, data-driven marketing, excellent customer service and creative problem-solving skills, and has a genuine desire to learn.
ROLE & RESPONSIBILITIES Your role as a TOMIS Marketing Manager will be both evolving and exciting. You will be working directly with the TOMIS team to develop, construct, monitor, and report out on multifaceted digital marketing campaigns for our clients in the tourism industry. This position will be an instrumental member of the Business Operations team with tremendous potential for growth.
QUALIFICATIONS & REQUIREMENTS
Cannot work remote. Candidate must be located in Missoula, MT
Minimum of 2 years of applicable work or academic experience
Must work well and communicate effectively with a small team, using the Kanban approach to the Agile methodology
Highly organized with grave attention to detail and the ability to find the right answers quickly
Experience creating email campaigns, automation, audience segmentation, and retargeting
In-depth understanding of website analytics
Content marketing experience
Develop and promote digital campaigns for clients across Facebook, Instagram, MailChimp, LinkedIn, and Google My Business
Monitor and analyze sales and marketing metrics (web traffic, SEO, social, paid campaigns) to ensure success, using the agile methodology to adjust as needed
Generate innovative ideas to promote brands and businesses in the tourism industry
Ensure brand consistency across all channels for each client
Ability to effectively lead multiple projects at the same time and manage time and prioritized task management
Create project proposals with a comprehensive overview of the services we provide to the client, tailored to each client’s unique needs
Meet with clients to present project proposals and yearly reports, and to cultivate relationships
Track project performance to analyze the success and completion of established business goals
Establish a strong, long-term web presence for all clients
DESIRED ADDITIONAL SKILLS
Technical SEO experience is a major plus
Experience, understanding and/or passion for the outdoor activity/tourism industry
Passion to learn new skills and work/think outside the box
Graphic design experience and Adobe Creative Cloud knowledge
POSITION HIGHLIGHTS This is an extremely exciting time to join the TOMIS team as there is an exceptional degree of growth potential.
Company has established true product-market-fit in an untapped industry with high-growth potential
Office located in the heart of downtown Missoula
Startup environment with ability to grow into senior management position
Ability to work with world-class data scientists and software development team
You’ll be working directly with the back-end engineering team in building out the user interface and optimizing user experience while interfacing with the RESTful API.
The job is “seriously fun, even when it’s stressful, which I can’t say about previous companies I’ve worked for.” -DevOps Manager
Powder-day ski policy, dog-friendly workplace
Aug 22, 2018
Full time
WHO WE ARE LOOKING FOR We are in search of an innovative Marketing Manager who can wear many hats, will positively enhance our work culture, and is eager to realize their full potential. Our ideal candidate is a self-starter with extensive experience in content-rich, data-driven marketing, excellent customer service and creative problem-solving skills, and has a genuine desire to learn.
ROLE & RESPONSIBILITIES Your role as a TOMIS Marketing Manager will be both evolving and exciting. You will be working directly with the TOMIS team to develop, construct, monitor, and report out on multifaceted digital marketing campaigns for our clients in the tourism industry. This position will be an instrumental member of the Business Operations team with tremendous potential for growth.
QUALIFICATIONS & REQUIREMENTS
Cannot work remote. Candidate must be located in Missoula, MT
Minimum of 2 years of applicable work or academic experience
Must work well and communicate effectively with a small team, using the Kanban approach to the Agile methodology
Highly organized with grave attention to detail and the ability to find the right answers quickly
Experience creating email campaigns, automation, audience segmentation, and retargeting
In-depth understanding of website analytics
Content marketing experience
Develop and promote digital campaigns for clients across Facebook, Instagram, MailChimp, LinkedIn, and Google My Business
Monitor and analyze sales and marketing metrics (web traffic, SEO, social, paid campaigns) to ensure success, using the agile methodology to adjust as needed
Generate innovative ideas to promote brands and businesses in the tourism industry
Ensure brand consistency across all channels for each client
Ability to effectively lead multiple projects at the same time and manage time and prioritized task management
Create project proposals with a comprehensive overview of the services we provide to the client, tailored to each client’s unique needs
Meet with clients to present project proposals and yearly reports, and to cultivate relationships
Track project performance to analyze the success and completion of established business goals
Establish a strong, long-term web presence for all clients
DESIRED ADDITIONAL SKILLS
Technical SEO experience is a major plus
Experience, understanding and/or passion for the outdoor activity/tourism industry
Passion to learn new skills and work/think outside the box
Graphic design experience and Adobe Creative Cloud knowledge
POSITION HIGHLIGHTS This is an extremely exciting time to join the TOMIS team as there is an exceptional degree of growth potential.
Company has established true product-market-fit in an untapped industry with high-growth potential
Office located in the heart of downtown Missoula
Startup environment with ability to grow into senior management position
Ability to work with world-class data scientists and software development team
You’ll be working directly with the back-end engineering team in building out the user interface and optimizing user experience while interfacing with the RESTful API.
The job is “seriously fun, even when it’s stressful, which I can’t say about previous companies I’ve worked for.” -DevOps Manager
Powder-day ski policy, dog-friendly workplace
WHO WE ARE LOOKING FOR We are in search of an innovative Back End Developer who can wear many hats, will positively enhance our work culture, and is eager to realize their full potential. Our ideal candidate will have a both extensive experience as a developer as well as a genuine desire to learn.
ROLE & RESPONSIBILITIES Your role as TOMIS’ Back End Developer you will be both evolving and exciting. You will be working directly with the TOMIS front-end engineering team to plan and construct and maintain the TOMIS platform. This position will be an instrumental member of the development team with potential growth into a senior management position.
QUALIFICATIONS & REQUIREMENTS
Cannot work remote. Candidate must be located in Missoula, MT
Minimum of 4 years of applicable experience
Must work well and communicate effectively with a small team, using the Kanban approach to the Agile methodology
Ability to create and follow thorough documentation
Experience developing quality RESTful APIs
Must have a strong background in Python using the Django REST framework.
Experience with unit testing and test-driven development
Ability to effectively lead multiple projects at the same time and manage time and prioritized task management
Experience utilizing 3rd-party APIs, such as Google API, Mailchimp, Twitter, Instagram, or Facebook, etc
EDUCATIONAL REQUIREMENTS Degree or certificate in relevant and/or combination of experience highly recommended.
DESIRED ADDITIONAL SKILLS
Machine learning / data mining experience
Experience using Atlassian products such as JIRA, BitBucket, and Confluence
Experience, understanding and/or passion for the outdoor activity / tourism industry
Django, Google APIs, Google Adwords and Analytics, Python3, Django Rest Framework
POSITION HIGHLIGHTS This is an extremely exciting time to join the TOMIS team as there is an exceptional degree of growth potential.
Company has established true product-market-fit in an untapped industry with high-growth potential
Office located in the heart of downtown Missoula
Startup environment with ability to grow into senior management position
Ability to work with world-class data scientists and software development team
You’ll be working directly with the back-end engineering team in building out the user interface and optimizing user experience while interfacing with the RESTful API.
The job is “seriously fun, even when it’s stressful, which I can’t say about previous companies I’ve worked for.” -DevOps Manager
Powder-day ski policy, dog-friendly workplace
Company wellness program
Quarterly Employee Recognition/Incentive Program
Aug 22, 2018
Full time
WHO WE ARE LOOKING FOR We are in search of an innovative Back End Developer who can wear many hats, will positively enhance our work culture, and is eager to realize their full potential. Our ideal candidate will have a both extensive experience as a developer as well as a genuine desire to learn.
ROLE & RESPONSIBILITIES Your role as TOMIS’ Back End Developer you will be both evolving and exciting. You will be working directly with the TOMIS front-end engineering team to plan and construct and maintain the TOMIS platform. This position will be an instrumental member of the development team with potential growth into a senior management position.
QUALIFICATIONS & REQUIREMENTS
Cannot work remote. Candidate must be located in Missoula, MT
Minimum of 4 years of applicable experience
Must work well and communicate effectively with a small team, using the Kanban approach to the Agile methodology
Ability to create and follow thorough documentation
Experience developing quality RESTful APIs
Must have a strong background in Python using the Django REST framework.
Experience with unit testing and test-driven development
Ability to effectively lead multiple projects at the same time and manage time and prioritized task management
Experience utilizing 3rd-party APIs, such as Google API, Mailchimp, Twitter, Instagram, or Facebook, etc
EDUCATIONAL REQUIREMENTS Degree or certificate in relevant and/or combination of experience highly recommended.
DESIRED ADDITIONAL SKILLS
Machine learning / data mining experience
Experience using Atlassian products such as JIRA, BitBucket, and Confluence
Experience, understanding and/or passion for the outdoor activity / tourism industry
Django, Google APIs, Google Adwords and Analytics, Python3, Django Rest Framework
POSITION HIGHLIGHTS This is an extremely exciting time to join the TOMIS team as there is an exceptional degree of growth potential.
Company has established true product-market-fit in an untapped industry with high-growth potential
Office located in the heart of downtown Missoula
Startup environment with ability to grow into senior management position
Ability to work with world-class data scientists and software development team
You’ll be working directly with the back-end engineering team in building out the user interface and optimizing user experience while interfacing with the RESTful API.
The job is “seriously fun, even when it’s stressful, which I can’t say about previous companies I’ve worked for.” -DevOps Manager
Powder-day ski policy, dog-friendly workplace
Company wellness program
Quarterly Employee Recognition/Incentive Program
