3 jobs found

This position is responsible for overseeing the day-to-day customer service operations, as well as improving our current procedures, polices and standards. As a member of the customer service team, you will be expected to assist with the day-to-day tasks, such as pre-sales, check out, billing, account management, returns, product questions, web site technical guidance, etc. Key Areas of Responsibility: As a member of the customer service team, the Customer Service Lead will also be responsible for the following day-to-day tasks: Addresses customer complaints by researching, responding and following up with customers in a timely manner Assists customers with any issues in regard to their returns or their orders via emails or by phone Greets customers via telephone to assist customers with website registration, order processing, product information, pricing, shipping information and general eCommerce information Liaises with our store locations for any issues raised by customers Works with the entire Murdochs.com team to accomplish store goals and make customers happy Other duties as assigned Resolve escalated client complaints/issues promptly and effectively. Improve and create effective customer service procedures, policies, and standards that meet our values and principles. Work with store managers to ensure the in-store customer service experience matches the digital experience. Use data and feedback to assist with developing content for the website. Assist in training new customer service specialists. Stay informed on the latest industry techniques and methods. Listen and review calls and chats to ensure we’re delivering consistent service to our customers. Monitor and analyze call center volume.

Customer Success Manager The CSM will be the single point of contact and voice of assigned customers, responsible for managing the customer relationship throughout the product life cycle and after the Quiq services have been placed in to commercial operation.   What Success Looks Like in the Role: You will know you are doing an extraordinary job when your customers renew and expand their usage of Quiq. You have excellent organizational skills to juggle multiple priorities and are a strong communicator who empathizes with the audience. You are resourceful when facing challenges, and refuse to give up until our customers succeed.   Job Summary Manage assigned customer accounts, focusing on customer satisfaction and correct usage and expansion of the Quiq services Provide advice on products, connecting to the right people within Quiq at the right time. Provide customers a channel to give feedback on what’s important to their business Educate customers, identifying training needs, and connecting them with available tools, resources, and communities Train customers on self-service tools, empowering customers to help themselves Enabling customers to become more proficient through onboarding sessions, and sharing tools, processes, and best practices Provide technical advice on Quiq’s cloud services Define a strategy, KPIs, and success criteria to ensure the Quiq implementation is aligned to our customer’s business objectives, maximizing customer investment. Understand current client usage and establish predictive capacity and trending, planning for future business initiatives or events Access the maturity of deployed features and functionality and make recommendations for improvements and efficiencies Create a near- and long-term account success plan, maximizing product utilization and adoption while delivering business objectives Provide deeper understanding of Quiq roadmap, understanding how it can help business move forward Review newly released features and identify opportunities to leverage them based on success plan and business objectives A Day in the Life: Build relationships across an organization and convert users into Quiq champions Manage a portfolio of 10-15 of the most critical customer accounts Understand customers’ business challenges and industry trends and consult on how Quiq can help them achieve their objectives Establish success plans that clarify customer goals, consult with them on how to execute, and enable them to measure their progress Implement standard methodologies in market research across a variety of use cases and industry verticals Prepare content that educates users on how to fully utilize the platform Collaborate cross-functionally to improve overall customer experience leading to greater satisfaction and loyalty among our clients Advocate for the needs of customers to leaders in different departments Raise critical customer concerns internally and mobilize resources to resolve issues Develop cross-functional initiatives that will improve the overall customer experience and lead to greater satisfaction and loyalty among our customers Monitor customer health metrics and conduct regular business reviews   Benefits and Perks 100% company paid individual medical and 80% dental insurance coverage Market competitive total compensation package Flexible, unlimited vacation policy Stock options Friday Lunch BBQ and tons of snacks Quiq is an equal opportunity employer. We are a welcoming place for everyone, and we do our best to make sure people feel supported and connected at work.

Looking for a job that you look forward to everyday? Would you like to work outdoors, with animals, in a team environment? Svalinn is currently looking to fill K9 Handling positions that require mental and physical stimulation, problem solving, attention to detail, and focus, with opportunity for growth. If you love dogs, being outside in Montana, and a job that is challenging, but never boring, please submit a cover letter and resume to svalinnk9@gmail.com . Previous skills in video and photography a plus.