16 jobs found

This position is responsible for overseeing the day-to-day customer service operations, as well as improving our current procedures, polices and standards. As a member of the customer service team, you will be expected to assist with the day-to-day tasks, such as pre-sales, check out, billing, account management, returns, product questions, web site technical guidance, etc. Key Areas of Responsibility: As a member of the customer service team, the Customer Service Lead will also be responsible for the following day-to-day tasks: Addresses customer complaints by researching, responding and following up with customers in a timely manner Assists customers with any issues in regard to their returns or their orders via emails or by phone Greets customers via telephone to assist customers with website registration, order processing, product information, pricing, shipping information and general eCommerce information Liaises with our store locations for any issues raised by customers Works with the entire Murdochs.com team to accomplish store goals and make customers happy Other duties as assigned Resolve escalated client complaints/issues promptly and effectively. Improve and create effective customer service procedures, policies, and standards that meet our values and principles. Work with store managers to ensure the in-store customer service experience matches the digital experience. Use data and feedback to assist with developing content for the website. Assist in training new customer service specialists. Stay informed on the latest industry techniques and methods. Listen and review calls and chats to ensure we’re delivering consistent service to our customers. Monitor and analyze call center volume.

Customer Success Manager The CSM will be the single point of contact and voice of assigned customers, responsible for managing the customer relationship throughout the product life cycle and after the Quiq services have been placed in to commercial operation.   What Success Looks Like in the Role: You will know you are doing an extraordinary job when your customers renew and expand their usage of Quiq. You have excellent organizational skills to juggle multiple priorities and are a strong communicator who empathizes with the audience. You are resourceful when facing challenges, and refuse to give up until our customers succeed.   Job Summary Manage assigned customer accounts, focusing on customer satisfaction and correct usage and expansion of the Quiq services Provide advice on products, connecting to the right people within Quiq at the right time. Provide customers a channel to give feedback on what’s important to their business Educate customers, identifying training needs, and connecting them with available tools, resources, and communities Train customers on self-service tools, empowering customers to help themselves Enabling customers to become more proficient through onboarding sessions, and sharing tools, processes, and best practices Provide technical advice on Quiq’s cloud services Define a strategy, KPIs, and success criteria to ensure the Quiq implementation is aligned to our customer’s business objectives, maximizing customer investment. Understand current client usage and establish predictive capacity and trending, planning for future business initiatives or events Access the maturity of deployed features and functionality and make recommendations for improvements and efficiencies Create a near- and long-term account success plan, maximizing product utilization and adoption while delivering business objectives Provide deeper understanding of Quiq roadmap, understanding how it can help business move forward Review newly released features and identify opportunities to leverage them based on success plan and business objectives A Day in the Life: Build relationships across an organization and convert users into Quiq champions Manage a portfolio of 10-15 of the most critical customer accounts Understand customers’ business challenges and industry trends and consult on how Quiq can help them achieve their objectives Establish success plans that clarify customer goals, consult with them on how to execute, and enable them to measure their progress Implement standard methodologies in market research across a variety of use cases and industry verticals Prepare content that educates users on how to fully utilize the platform Collaborate cross-functionally to improve overall customer experience leading to greater satisfaction and loyalty among our clients Advocate for the needs of customers to leaders in different departments Raise critical customer concerns internally and mobilize resources to resolve issues Develop cross-functional initiatives that will improve the overall customer experience and lead to greater satisfaction and loyalty among our customers Monitor customer health metrics and conduct regular business reviews   Benefits and Perks 100% company paid individual medical and 80% dental insurance coverage Market competitive total compensation package Flexible, unlimited vacation policy Stock options Friday Lunch BBQ and tons of snacks Quiq is an equal opportunity employer. We are a welcoming place for everyone, and we do our best to make sure people feel supported and connected at work.

Looking for a job that you look forward to everyday? Would you like to work outdoors, with animals, in a team environment? Svalinn is currently looking to fill K9 Handling positions that require mental and physical stimulation, problem solving, attention to detail, and focus, with opportunity for growth. If you love dogs, being outside in Montana, and a job that is challenging, but never boring, please submit a cover letter and resume to svalinnk9@gmail.com . Previous skills in video and photography a plus. 

Overview Simply put, we are looking for people who want to make a better tomorrow. Our team of energy services professionals brings that dedication to every project we work – a passion to improve our environment by helping our clients identify and eliminate energy and water waste in their building operations. We’re growing, and we are looking for an individual with experience in electronics, instrumentation, and controls who can bring that same desire and know-how to our team. As an Energy Engineer, you will put your experience to work with clients to design and install cost-effective energy information systems that will enable them to reach their energy efficiency goals. Our turnkey energy metering and monitoring systems are used by clients throughout the US, giving you the opportunity to visit sites from the Heartland of America to the island paradises of Hawaii. Join us and put your skills to work to make a positive impact on our world. Key Duties and Responsibilities: For Clients Perform on-site surveys to identify key monitoring points for energy and water efficiency in commercial, institutional, and industrial facilities Design cost-effective energy information systems Coordinate project implementation between clients and vendors/contractors Final commissioning services for installed metering and monitoring hardware Provide on-going support and maintenance of installed systems Deliver clear, concise communications in all client correspondence For NHT Perform fieldwork in designing and installing energy metering and monitoring systems Assist in the preparation of cost estimates for new projects Serve as Project Manager for system installations, managing client and team expectations, budget oversight, and keeping NHT team members abreast of progress and issues Maintain clear communication channels between clients and NHT team members Support NHT technical support team with verification of monitoring system data to identify system faults or client building system issues Maintain client satisfaction by investigating anomalous system data, implementing corrective action, and providing feedback to client and team Establish relationships with vendors, contractors, client utility partners, and others Continuously develop your knowledge in new metering technologies, network IT, and project management Share your technical expertise with your colleagues Support business development efforts as required Flexibility to work outside normal working hours and on weekends as required   Qualifications / Skills / Education: BS in Engineering or equivalent combination of education and experience in Energy Engineering, Instrumentation and Controls, or other energy sector technical fields. Experience in commercial construction management, energy consulting, or other related fields Proficiency with computer applications Basic IT and networking skills Ability to work regularly and dependably Ability to work both autonomously and in a team environment Attention to detail Excellent communication skills and ability to interface professionally with clients and fellow team members A desire for hands-on project management and customer contact Ability and desire to travel CEM desired, but not required About Us:  New Horizon Technologies Energy Services, LLC (NHT) is a national company with corporate offices located in Butte, Montana. We provide comprehensive energy research, design, and measurement and verification services. NHT has a wide customer base, offering energy information systems and energy monitoring system integration services throughout North America, Hawaii and the Caribbean Islands. Our small but dedicated team works hard to deliver energy efficiency solutions to do good by our clients and our world. NHT Benefits Overview: Our mission is to be highly regarded by our Customers, Suppliers and fellow team members for consistently performing to the highest standards while enabling our customers to grow their businesses through sustainable practices. We uphold the highest ethical standards in our business relationships as we strive to reduce energy and resource consumption through our commitment to excellence, integrity, teamwork, and accountability. Benefits: Our commitment to investing in our people, and our desire to help our customers achieve energy savings as a contribution to a better world is what sets NHT apart Our investment in our team members starts with NHT paying 65% of the employee's medical insurance premiums and continues with additional benefits including: Dental and vision insurance plans Paid holidays (New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day) Paid Vacation Paid Sick Leave  401K with company match Profit-sharing upon goal attainment Ongoing training and educational opportunities Job Type: Full-time Salary: $55,000.00 to $75,000.00 /year Required travel:  25% (Required) Additional Compensation: Commission Bonuses Other forms Work Location: One location Fully Remote Benefits: Health insurance Dental insurance Vision insurance Retirement plan Paid time off Relocation assistance Tuition reimbursement Professional development assistance Schedule:  Monday to Friday, 8 hour shift Company's website: www.newhorizontech.com

The Prospect Management & Research Specialist for the MSU Alumni Foundation is responsible for supporting the fundraising goals of the organization through the identification and research of alumni and friends who have capacity to make philanthropic gifts to the University.  The Specialist fulfills targeted research requests/reports, coordinates and validates database wealth screenings, and implements other elements of a broader prospect management program in support of the organization’s goals.  The Specialist reports to the Director of Prospect Management & Research.  Qualified candidates will have experience in prospect research and knowledge of public sources/methods for gathering, compiling, and reporting research.   An associate degree or equivalent combination of education and experience is required. A complete job description is available online at www.msuaf.org/careers . Qualified candidates should submit a letter of interest, a resume and three references online.  Recruitment will begin immediately and will continue until the position is filled. Compensation will be commensurate with qualifications and experience.  The MSU Alumni Foundation offers a competitive benefits package beginning on the 1st day of employment.  Benefits include medical, dental, and vision insurance, 403b retirement with employer match, paid time-off, tuition assistance, paid holidays, and more. The MSU Alumni Foundation is an Equal Opportunity Employer.